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Method and device of processing client failure

A client and failure technology, applied in the Internet field, can solve the problems of large number of client failures and affect the response speed of client failures, so as to achieve the effect of reducing workload and improving response speed

Active Publication Date: 2019-03-05
ALIBABA (CHINA) CO LTD
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  • Summary
  • Abstract
  • Description
  • Claims
  • Application Information

AI Technical Summary

Problems solved by technology

[0003] The number of faults reported by clients is huge, which brings a huge workload to developers and may seriously affect the response speed to client faults

Method used

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  • Method and device of processing client failure
  • Method and device of processing client failure
  • Method and device of processing client failure

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Embodiment Construction

[0020] Various exemplary embodiments, features, and aspects of the present disclosure will be described in detail below with reference to the accompanying drawings. The same reference numbers in the figures indicate functionally identical or similar elements. While various aspects of the embodiments are shown in drawings, the drawings are not necessarily drawn to scale unless specifically indicated.

[0021] The word "exemplary" is used exclusively herein to mean "serving as an example, embodiment, or illustration." Any embodiment described herein as "exemplary" is not necessarily to be construed as superior or better than other embodiments.

[0022] In addition, in order to better illustrate the present disclosure, numerous specific details are given in the following specific implementation manners. It will be understood by those skilled in the art that the present disclosure may be practiced without some of the specific details. In some instances, methods, means, componen...

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Abstract

The invention relates to a method and a device of processing a client failure. The method comprises steps of determining focused failure information; automatically generating a corresponding failure processing policy according to the focused failure information; and sending the failure processing policy to a client. Through adoption of the method and device of processing the client failure, time spent in processing the client failure by a developer is shortened remarkably, and the client failure is handled at faster response speed.

Description

technical field [0001] The present disclosure relates to the Internet field, and in particular to a method and device for handling client failures. Background technique [0002] In the prior art, when the client detects a failure, the client may report log information to the server. This log information can be sent to a management device, a device used by developers to analyze failures, debug and modify programs, etc. The developer analyzes the log information, etc., determines how to handle the fault, and sends the fault processing strategy to the client through the server. The client can implement the fault handling strategy to repair the fault. [0003] The huge number of faults reported by clients brings a huge workload to developers and may seriously affect the response speed to client faults. Contents of the invention [0004] In view of this, the present disclosure proposes a method for automatically generating a fault handling strategy for client faults, and the...

Claims

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Application Information

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Patent Type & Authority Applications(China)
IPC IPC(8): H04L12/24
CPCH04L41/06H04L41/0654H04L41/085H04L41/0893H04L41/22H04L41/5061
Inventor 陈磊
Owner ALIBABA (CHINA) CO LTD