System for processing service request, method and storage medium therein
A service request, server technology, applied in the input/output process of data processing, electrical digital data processing, adaptation of hearing aids for hearing loss, etc., can solve problems such as complexity and time-consuming hearing care professionals
Active Publication Date: 2022-05-17
GN HEARING AS
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- Abstract
- Description
- Claims
- Application Information
AI Technical Summary
Problems solved by technology
This presents a challenge to the hearing healthcare professional due to the complexity of the adjustments handled in the hearing device and due to the user's perception of the fit changing over time (as the user gets used to the hearing device)
Typically, several follow-up sessions are required to fine-tuning the settings and this is time-consuming for both the user and the hearing healthcare professional
Method used
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[0129] Various embodiments are described below with reference to the figures. The same reference numbers refer to the same elements throughout. Therefore, the same elements will not be described in detail for the description of each drawing. It should also be noted that the drawings are only intended to facilitate the description of the embodiments. They are not intended as an exhaustive description of the claimed invention or as a limitation on the scope of the claimed invention. Furthermore, an illustrated embodiment need not have all of the aspects or advantages illustrated. An aspect or advantage described in connection with a particular embodiment is not necessarily limited to that embodiment and can be practiced in any other embodiment even if not so described, or not explicitly described as such.
[0130] In all figures, the same reference numerals are used for the same or corresponding parts.
[0131] figure 1 An example of a system 2 for processing a service requ...
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The present invention relates to an application and a system for handling service requests regarding unsatisfactory output signals in a hearing device. The system comprises: a hearing device worn by a user; an electronic device; a server comprising one or more of a plurality of initial fitting parameters of the hearing device, a plurality of audiograms of the user, and / or a plurality of current settings of the hearing device; The computing program; the electronic device transmits a service request to the server upon detection of an unsatisfactory processed output signal; the server transmits the service request and the initial fitting parameters of the hearing device, the audiogram and / or the current one or more of the settings; the computing program processes the service request and provides a response to the service request based at least in part on at least one of initial fitting parameters of the hearing device, an audiogram, and / or a current setting of the hearing device; the computing program A response is transmitted to the hearing device via the server and via the electronic device.
Description
technical field [0001] The present disclosure relates to a system for handling service requests regarding unsatisfactory output signals in a hearing device. The system includes a hearing device configured to be worn by a user, the hearing device comprising a processing unit configured to receive an input signal and provide a processed output signal for compensating for hearing loss of the user. The system includes an electronic device configured to communicate with a hearing device. Background technique [0002] Hearing impaired users wear hearing devices to be able to hear. Hearing device settings are flexible, comprehensive and complex, and good settings are highly personal and can be difficult to achieve. The settings are identified during a fitting session in which a hearing healthcare professional (HCP) adjusts the hearing device to the user's preferences. A good setting is desired, as suboptimal settings may lead to poor performance of the hearing device and subsequ...
Claims
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IPC IPC(8): H04R3/02H04R25/00
CPCH04R3/02H04R25/554H04R25/70G06F3/165G10L25/78H04R25/402G06N20/00
Inventor K·K·克里斯汀森J·L·尼尔森
Owner GN HEARING AS