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Intention recognition method

An identification method and intention technology, applied in the field of intention identification, can solve the problems of low efficiency, large manpower and funds, difficulty in grasping the standard of speech and service attitude of collectors, and achieve the effect of improving identification efficiency and accuracy.

Pending Publication Date: 2019-04-19
北京九狐时代智能科技有限公司
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  • Claims
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Problems solved by technology

These methods need to invest a lot of manpower and capital, and the efficiency is low.
At the same time, in the process of manual collection, it is difficult to grasp the standard of speech and service attitude of each collection personnel

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Embodiment Construction

[0041] In order to make the purpose, technical solutions and advantages of the embodiments of the present application clearer, the technical solutions in the embodiments of the present application will be clearly and completely described below in conjunction with the drawings in the embodiments of the present application. Obviously, the described embodiments are only It is a part of the embodiments of this application, not all of them. The components of the embodiments of the application generally described and illustrated in the figures herein may be arranged and designed in a variety of different configurations. Accordingly, the following detailed description of the embodiments of the application provided in the accompanying drawings is not intended to limit the scope of the claimed application, but merely represents selected embodiments of the application. Based on the embodiments of the present application, all other embodiments obtained by those skilled in the art without...

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Abstract

The invention provides an intention recognition method, and the method comprises the steps: obtaining an answer text of a user; Matching the obtained answer text with a preset standard text to generate a text matching result; Inputting the obtained answer text into a semantic recognition model to generate a semantic matching result; And determining the behavior intention of the answer text according to the text matching result and the semantic matching result. According to the embodiment of the invention, the obtained answer text of the user is compared with the standard text in similarity through various similarity models, and the intention of the answer text of the user is finally identified, so that the intention identification accuracy and efficiency are improved.

Description

technical field [0001] The present application relates to the technical field of data processing and analysis, and in particular, relates to an intention recognition method. Background technique [0002] In the field of financial industry, for the debt collection of overdue customers, the business personnel usually come to collect the debts manually or call them manually. These methods need to invest a lot of manpower and capital, and the efficiency is low. At the same time, in the process of manual collection, it is difficult to grasp the standard of speech and service attitude of each collection personnel. Contents of the invention [0003] In view of this, the purpose of the embodiments of the present application is to provide an intention recognition method, which can more accurately identify user intentions and improve the efficiency and service quality of financial collection by using the fusion of multiple similarity models. [0004] In the first aspect, the embod...

Claims

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Application Information

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IPC IPC(8): G06F17/27G06K9/62
CPCG06F40/30G06F18/22
Inventor 韩亮韩青叶锦宇
Owner 北京九狐时代智能科技有限公司
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