Group customer service quality monitoring method, device and equipment and medium
A technology for group customers and business quality, applied in the network field, can solve problems such as low work efficiency, poor accuracy, and poor user experience, and achieve the effect of improving service capabilities and service quality
Pending Publication Date: 2019-07-09
HANDAN BRANCH OF CHINA MOBILE GRP HEBEI COMPANYLIMITED +1
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[0006] The embodiment of the present invention provides a group customer service quality monitoring method, device, equipment and medium, which can solve the problems of low work efficiency, poor accuracy and poor user experience in the existing group customer maintenance mode
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[0029] The characteristics and exemplary embodiments of various aspects of the present invention will be described in detail below. In order to make the purpose, technical solutions and advantages of the present invention more clear, the present invention will be further described in detail below in conjunction with the accompanying drawings and embodiments. It should be understood that the specific embodiments described here are only configured to explain the present invention, not to limit the present invention. It will be apparent to one skilled in the art that the present invention may be practiced without some of these specific details. The following description of the embodiments is only to provide a better understanding of the present invention by showing examples of the present invention.
[0030] It should be noted that in this article, relational terms such as first and second are only used to distinguish one entity or operation from another entity or operation, and ...
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The embodiment of the invention discloses a group customer service quality monitoring method, device and equipment and a medium. The problems that an existing group customer maintenance mode is low inworking efficiency, poor in accuracy and poor in user experience are solved. The method comprises the following steps: obtaining alarm information reported by each network element in a network topology relationship corresponding to a group client, wherein the network topology relationship represents a connection relationship between the network elements contained in an established path between the group clients; and according to the obtained alarm information, determining network elements which may have faults in the network topology relationship. Therefore, a cross-specialty end-to-end monitoring means based on alarm information big data is established, the service capability of group client services is improved, end-to-end fault alarm monitoring is realized, the client services are analyzed through big data, network weaknesses are found, and the service quality is improved.
Description
technical field [0001] The invention relates to the field of network technology, in particular to a method, device, equipment and medium for monitoring service quality of group customers. Background technique [0002] For communication operators, customer types generally include individual customers, family customers and group customers (referred to as Jike), and group customers are high-quality customer groups in terms of customer size, business flow, economic benefits and loyalty. Therefore, The perception of group customers is very important to operators. [0003] Dedicated line for group customers means that communication operators use their own or leased communication resources to provide group customers with Internet access, voice services, or provide point-to-point or point-to-multipoint dedicated links between their organizations' outlets, so as to realize group Customer exclusive high-quality network communication and various customized comprehensive business infor...
Claims
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CPCH04L41/0631H04L41/12H04L41/0677H04L41/5041
Inventor 闫卓旭赵冠哲付旭轮
Owner HANDAN BRANCH OF CHINA MOBILE GRP HEBEI COMPANYLIMITED