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Work order processing method and device

A processing method and work order technology, applied in the field of information processing, can solve problems such as low work order processing efficiency and unreasonable work order distribution, and achieve the effect of improving work order processing efficiency

Active Publication Date: 2021-08-13
KOUBEI SHANGHAI INFORMATION TECH CO LTD
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  • Summary
  • Abstract
  • Description
  • Claims
  • Application Information

AI Technical Summary

Problems solved by technology

[0004] This application provides a work order processing method to solve the problems of unreasonable work order distribution and low work order processing efficiency existing in the prior art

Method used

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  • Work order processing method and device
  • Work order processing method and device
  • Work order processing method and device

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Embodiment Construction

[0121] In the following description, numerous specific details are set forth in order to provide a thorough understanding of the application. However, the present application can be implemented in many other ways different from those described here, and those skilled in the art can make similar promotions without violating the connotation of the present application. Therefore, the present application is not limited by the specific implementation disclosed below.

[0122] The application provides a work order processing method, device and electronic equipment. Each will be described in detail in the following examples.

[0123] The first embodiment of the present application provides a work order processing method, which can be deployed and implemented in the field of operation and maintenance assurance business, and can also be used in other business fields that process tasks or events in the form of work order flow. In this application, a work order may be a problem work ord...

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Abstract

The present application discloses a work order processing method, including: obtaining a work order to be dispatched; determining the problem type to which the work order to be dispatched belongs; obtaining the processing time used to process a historical work order, and estimating the processing time according to the processing time. The estimated time-consuming required for the work order of the problem type; according to the estimated time-consuming, determine the queuing priority for the work order to be dispatched; process the work order to be dispatched according to the queuing priority Dispatch processing. By adopting the above method, the problems of unreasonable work order distribution and low work order processing efficiency are solved.

Description

technical field [0001] The present application relates to the technical field of information processing, and specifically relates to a work order processing method, device and electronic equipment. Background technique [0002] The work order system is a platform for recording, processing, and tracking the processing requirements of problems or events. It is widely used in various industries, especially in the field of operation and maintenance guarantee business. Work order allocation is an important link that affects the efficiency of work order processing. The work order allocation link refers to the link in the work order circulation process where the work order is assigned to the work order processing resource for processing after the work order is applied for. It can be subdivided into two steps: application and assignment. [0003] At present, work order application and assignment are generally processed manually, so there are some problems as follows: 1. Manual proc...

Claims

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Application Information

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Patent Type & Authority Patents(China)
IPC IPC(8): G06Q10/06G06K9/62
CPCG06Q10/06312G06Q10/06316G06F18/23
Inventor 魏世康陈晨杨宇田正中兰杰吴洋刘泉
Owner KOUBEI SHANGHAI INFORMATION TECH CO LTD