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User order positioning method, device and system

A positioning system and positioning method technology, applied in the field of data processing, can solve problems such as reducing user experience, inconvenience, and increasing the difficulty of communication between users and customer service

Pending Publication Date: 2019-12-20
ALIBABA GRP HLDG LTD
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  • Summary
  • Abstract
  • Description
  • Claims
  • Application Information

AI Technical Summary

Problems solved by technology

When the user communicates with the customer service, because the order number is long and difficult to remember, it is not feasible for the user to manually input the order number directly through text or to let the user speak the order number directly. Use causes inconvenience, increases the difficulty of communication between users and customer service, and reduces user experience

Method used

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  • User order positioning method, device and system
  • User order positioning method, device and system
  • User order positioning method, device and system

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Embodiment Construction

[0070] The technical solutions in the embodiments of the present application will be described clearly and completely in conjunction with the accompanying drawings in the embodiments of the present application. Obviously, the described embodiments are only a part of the embodiments of the present application, rather than all the embodiments. Based on the embodiments in this application, all other embodiments obtained by those of ordinary skill in the art without creative work fall within the protection scope of this application.

[0071] The principle and spirit of the application will be explained in detail below with reference to several representative embodiments of the application.

[0072] Although this application provides method operation steps or device structures as shown in the following embodiments or drawings, the method or device may include more or fewer operation steps or module units based on conventional or no creative labor. . In steps or structures where there i...

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PUM

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Abstract

The invention provides a user order positioning method, a user order positioning system, a user side, a customer service side, a server, computing equipment and a computer readable storage medium, andrelates to the technical field of data processing. The system comprises the user side used for obtaining consultation information of a user; the customer service side is used for receiving the consulting information and sending the consulting information to the server; the server is used for obtaining multiple pieces of order information corresponding to the user according to the consulting information, and performing slot extraction on the consultation information to obtain slot information corresponding to the consultation information, performing slot extraction on the plurality of pieces of order information to obtain slot information corresponding to the plurality of pieces of order information, matching the slot information corresponding to the consultation information with the slotinformation corresponding to the plurality of pieces of order information, and positioning the order information corresponding to the consultation information. According to the technical scheme, the user is prevented from inputting the order number in the consulting process, the communication difficulty between the user and the customer service is reduced, and the user experience is improved.

Description

Technical field [0001] This application belongs to the technical field of data processing, and in particular relates to a positioning method for user orders, a user terminal, a customer service terminal, a server, a positioning system for user orders, a computing device, and a computer-readable storage medium. Background technique [0002] With the rapid development of the logistics industry and geographic information technology, more and more e-commerce platforms have entered people's vision, and online shopping has become an indispensable part of people's daily lives. The target products of online shopping are becoming more and more abundant, generally including transportation tickets (such as air tickets, train tickets, bus tickets, etc.), cultural activities tickets (such as movie tickets, drama tickets, park tickets, etc.), and daily necessities (such as clothing, Food, home appliances, etc.). Since online shopping can only obtain product information through product descrip...

Claims

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Application Information

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Patent Type & Authority Applications(China)
IPC IPC(8): G06Q30/00G06F16/906G06F16/953
CPCG06Q30/016
Inventor 王雄威计峰周伟
Owner ALIBABA GRP HLDG LTD