Speech emotion recognition method and device and related equipment

Abstract

The application discloses a speech emotion recognition method comprising the following steps: carrying out intelligent conversation with a call request end according to a received call request to obtain incoming call speech information; carrying out text conversion on the incoming call speech information to obtain text information, and carrying out emotion analysis on the text information to obtain emotion features; carrying out feature extraction on the incoming call speech information to obtain mood features; integrating the emotion features and the mood features to obtain combined feature words; matching in a preset emotion information base to obtain emotion categories corresponding to the combined feature words; and outputting the emotion categories. According to the speech emotion recognition method, more effective data information can be obtained according to the incoming call information, so that a user can process the incoming call according to feedback information more conveniently, the intelligent demand of the user for a telephone communication service is met, and the user experience is further improved. The application further discloses a speech emotion recognition device, electronic equipment and a computer readable storage medium, all of which have the above beneficial effects.

Description

technical field [0001] The present application relates to the field of communication technology, in particular to a speech emotion recognition method, and also to a speech emotion recognition device, electronic equipment, and a computer-readable storage medium. Background technique [0002] The development of communication technology is changing with each passing day, and smart phones are constantly updated with more and more functions. At the same time, with the increasing pace of life of users, users have higher and higher requirements for communication service experience, hoping to get more professional and personalized Intelligent and intelligent communication services. However, the existing telephone communication service can only realize functions such as simple caller display and harassment interception, and cannot obtain other more effective data information to effectively help users answer or hang up incoming calls according to actual conditions. It can be seen that...

AI Technical Summary

Problems solved by technology

However, the existing telephone communication service can only realize functions such as simple caller display and harassment interception, and cannot obtain other more effective data information to effectively help users answer or hang up incoming calls according to actual conditions. It can be seen that the existing Telephone communication services are increasingly unable to meet the intelligent and diversified needs of users for answering calls, resulting in poor user experience

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