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Feature level-based service management method and system, equipment and medium

A business management system and business management technology, applied in the field of systems, equipment and media, and business management methods based on feature weight levels, can solve the problems of lack of pertinence and low efficiency in handling business, so as to improve the efficiency of voice interaction and improve efficiency , the effect of reducing the amount of data calculation

Active Publication Date: 2020-02-07
SHANGHAI YUNCHONG ENTERPRISE DEV CO LTD
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  • Summary
  • Abstract
  • Description
  • Claims
  • Application Information

AI Technical Summary

Problems solved by technology

[0003] In view of the above existing problems in the prior art, the present invention proposes a business management method, system, equipment and medium based on feature weight levels, mainly to solve the problem of lack of pertinence and low efficiency in handling business

Method used

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  • Feature level-based service management method and system, equipment and medium
  • Feature level-based service management method and system, equipment and medium
  • Feature level-based service management method and system, equipment and medium

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Embodiment Construction

[0045] Embodiments of the present invention are described below through specific examples, and those skilled in the art can easily understand other advantages and effects of the present invention from the content disclosed in this specification. The present invention can also be implemented or applied through other different specific implementation modes, and various modifications or changes can be made to the details in this specification based on different viewpoints and applications without departing from the spirit of the present invention. It should be noted that, in the case of no conflict, the following embodiments and features in the embodiments can be combined with each other.

[0046] It should be noted that the diagrams provided in the following embodiments are only schematically illustrating the basic ideas of the present invention, and only the components related to the present invention are shown in the diagrams rather than the number, shape and shape of the compo...

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Abstract

The invention provides a feature level-based service management method and system, equipment and a medium. The method comprises the steps that corresponding voice features are obtained through voice input; according to a priority order of each cluster center in an interactive service file, the voice features are matched with central key features of the cluster center to obtain the matched centralkey features, wherein each cluster center is obtained by clustering key features of all categories corresponding to service categories; and corresponding voice output responses are obtained through the central key features, wherein the interactive service file comprises historical face information, historical voice information, key features and service information. Customer files are created for historical data of customers, so that the pertinence of customer services is effectively improved and the interactive efficiency is improved.

Description

technical field [0001] The present invention relates to the financial field, in particular to a service management method, system, equipment and media based on feature weight levels. Background technique [0002] The company's financial business is often based on its own production and operation conditions, capital reserves, and the company's future business development needs, through scientific forecasting and decision-making, to raise funds from company investors and creditors, and organize fund supply to ensure the company's normal production and business activities. need. Financial institutions also need to fully consider the actual needs of customers when handling related businesses, and make reasonable decisions based on the historical behavior of customers. However, at present, most financial institutions lack targeted decision-making on customer needs when conducting business, and cannot respond to customer needs in advance. Temporary preparation of business-related...

Claims

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Application Information

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Patent Type & Authority Applications(China)
IPC IPC(8): G10L15/22G10L15/10G10L15/06G06Q40/02
CPCG10L15/22G10L15/10G10L15/063G10L2015/225G10L2015/0631G06Q40/03
Inventor 周曦姚志强李继伟张锦宇
Owner SHANGHAI YUNCHONG ENTERPRISE DEV CO LTD
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