Message notification method, device, medium and electronic device
A message notification and message technology, applied in data processing applications, finance, instruments, etc., can solve the problems of missing messages, affecting work efficiency, inundation, etc., to improve work efficiency, improve user experience, and reduce the probability of missing important messages. Effect
Active Publication Date: 2022-07-05
TAIKANG LIFE INSURANCE CO LTD +1
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Problems solved by technology
At present, the method of notifying the salesman is as follows: when the customer has insurance purchase behavior online, the salesman is notified. However, if the salesman has many customers at the same time, he will be overwhelmed by a large number of process messages, which may miss important news. If the salesman If you want to view useful messages, you also need to spend a lot of energy and time to screen out useful notifications from a large number of messages, which greatly affects its work efficiency
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[0038] Example embodiments will now be described more fully with reference to the accompanying drawings. Example embodiments, however, can be embodied in various forms and should not be construed as limited to the examples set forth herein; rather, these embodiments are provided so that this disclosure will be thorough and complete, and will fully convey the concept of example embodiments to those skilled in the art.
[0039] Furthermore, the described features, structures, or characteristics may be combined in any suitable manner in one or more embodiments. In the following description, numerous specific details are provided in order to give a thorough understanding of embodiments of the present invention. However, those skilled in the art will appreciate that the technical solutions of the present invention may be practiced without one or more of the specific details, or other methods, components, devices, steps, etc. may be employed. In other instances, well-known methods...
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The present invention provides a message notification method, comprising: acquiring an event; dividing the event into a sequence of homologous events corresponding to the event according to the identifier of the event; determining the message to be sent of the event according to the event; Whether there is a pre-event and / or a post-event in the sequence of the homologous events of the above event determines the sending timing of the message to be sent, so that useful messages can be effectively screened out for the customer, and the customer can be notified at the appropriate time. , thereby reducing the probability of customers missing important messages, improving work efficiency, and improving user experience. The present invention also provides a message notification device, a medium and an electronic device.
Description
technical field [0001] The present invention relates to the technical field of message processing, and in particular, to a message notification method, apparatus, medium and electronic device. Background technique [0002] In the daily business of insurance companies, there are a large number of interactive scenarios that require contact with customers. With the rise of various Internet tools, the insurance process of customers has gradually shifted from offline to online. Because insurance products are more complex than general products, especially long-term insurance products have a long insurance process, involving asynchronous processes such as underwriting and deduction. In order for the salesperson to know and grasp the behavior of the customer in the online insurance process at the first time, to know the problems encountered by the user in time, to actively answer them, and to facilitate the business, a mechanism is needed to notify the salesperson. At present, the ...
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IPC IPC(8): G06Q10/06G06Q40/08
CPCG06Q10/0633G06Q40/08
Inventor 王锐孙通
Owner TAIKANG LIFE INSURANCE CO LTD