Information processing method and device

An information processing method and processor technology, applied in the computer field, can solve problems such as low efficiency and accuracy of intelligent quality inspection, inability to accurately distinguish dialogue roles, etc., and achieve the effect of improving efficiency and accuracy

Active Publication Date: 2020-06-05
JINGDONG TECH HLDG CO LTD
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  • Summary
  • Abstract
  • Description
  • Claims
  • Application Information

AI Technical Summary

Problems solved by technology

That is, when the related technology converts voice data into text data, it cannot accurately distinguish the dialogue roles in the voice, resulting in low efficiency and accuracy of intelligent quality inspection

Method used

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  • Information processing method and device
  • Information processing method and device
  • Information processing method and device

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Embodiment Construction

[0031] Hereinafter, embodiments of the present disclosure will be described with reference to the drawings. It should be understood, however, that these descriptions are exemplary only, and are not intended to limit the scope of the present disclosure. Also, in the following description, descriptions of well-known structures and techniques are omitted to avoid unnecessarily obscuring the concepts of the present disclosure.

[0032] The terminology used herein is for the purpose of describing particular embodiments only, and is not intended to be limiting of the present disclosure. The terms "comprising", "comprising", etc. used herein indicate the presence of stated features, steps, operations and / or components, but do not exclude the presence or addition of one or more other features, steps, operations or components.

[0033] All terms (including technical and scientific terms) used herein have the meaning commonly understood by one of ordinary skill in the art, unless other...

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Abstract

The invention provides an information processing method. The method comprises the following steps: acquiring audio information, determining a human voice part and a non-human voice part in the audio information; the method is based on a human voice part and a non-human voice part of audio information. Dividing the audio information into a plurality of audio clips, wherein each audio clip in the plurality of audio clips comprises voice information of a user; and converting the plurality of audio clips into a plurality of text clips, and determining a user identity corresponding to the specifictext clip based on the content of the specific text clip in the plurality of text clips and the voice attribute of the audio clip corresponding to the specific text clip.

Description

technical field [0001] The present disclosure relates to the field of computer technology, and more specifically, to an information processing method, device, computer system, and computer-readable storage medium. Background technique [0002] As enterprises have higher requirements for customer service quality, there is an increasing demand for quality inspection of customer service recordings. The traditional quality inspection method is to conduct random inspection, listening and evaluation of customer service recordings manually. This quality inspection method not only consumes a lot of manpower, but also has low quality inspection efficiency. The coverage rate of random inspection is also low, and the quality inspection effect is not good. [0003] At present, in related technologies, the efficiency of quality inspection can be improved through intelligent quality inspection. For example, voice quality inspection can be performed through voice recognition technology. ...

Claims

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Application Information

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Patent Type & Authority Applications(China)
IPC IPC(8): G10L15/26G10L15/04G10L17/00G06F40/30
CPCG10L15/04
Inventor 资礼波
Owner JINGDONG TECH HLDG CO LTD
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