Method, device, storage medium and equipment for voice scheduling robot
A voice dispatching and robot technology, applied in the field of intelligent robots, can solve the problems of low intelligence level and achieve the effect of improving the intelligence level
Active Publication Date: 2020-09-29
北京云迹科技股份有限公司
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- Description
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Problems solved by technology
Since tasks need to be transferred manually in the process of dispatching robots, it can be seen that the existing robot dispatching methods have a low level of intelligence
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[0049] The following will clearly and completely describe the technical solutions in the embodiments of the application with reference to the drawings in the embodiments of the application. Apparently, the described embodiments are only some of the embodiments of the application, not all of them. Based on the embodiments in this application, all other embodiments obtained by persons of ordinary skill in the art without making creative efforts belong to the scope of protection of this application.
[0050] The process provided by the embodiment of the present application is applied to a hotel service system, specifically, it can be executed by a server to improve the intelligence level of robot scheduling.
[0051] Such as figure 1 As shown, it is a schematic diagram of a method for voice dispatching a robot provided in the embodiment of the present application, including the following steps:
[0052] S101: Receive a call request from a guest.
[0053] Among them, the specifi...
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The present application discloses a method, device, storage medium and equipment for a voice scheduling robot, which determines the intention of the voice instruction in response to the voice collected by the telephone terminal in the guest room. A task order is created according to the corresponding relationship between the intention and the preset service process, the task order includes at least one task request, and the task request is used to schedule the robot. Obtain the status information of the robot, and determine the corresponding relationship between the robot and the task request according to the task order and status information. According to the corresponding relationship between the robot and the task request, the task request is sent to the corresponding robot, and the robot is triggered to execute the service. It can be seen that in the process of dispatching the robot, the guest's intention is determined based on the voice of the guest room telephone terminal, and the task request is sent to the robot according to the service process corresponding to the intention, and the robot is triggered to perform the service, so that during the task interaction process between the guest and the robot, There is no manual participation in task transfer, which improves the intelligent level of robot scheduling.
Description
technical field [0001] The present application relates to the field of intelligent robots, and in particular to a method, device, storage medium and equipment for voice scheduling robots. Background technique [0002] With the in-depth development of digital and intelligent technologies in various fields, more intelligent equipment shines in the hotel service industry. As one of the more prominent types of intelligent equipment, intelligent robots can provide delivery services for hotel guests. The delivery service based on the robot can bring a novel accommodation experience to the guests, reduce the workload of the hotel staff, and thus improve the intelligent service level of the hotel. [0003] At present, in the process of hotel guests requesting robot services by phone or voice, it is usually necessary to manually relay the voice request of the guest, that is, arrange the customer service personnel to answer the voice request of the guest, and the customer service per...
Claims
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IPC IPC(8): B25J11/00B25J9/16
CPCB25J9/1602B25J9/1679B25J11/0005B25J11/008
Inventor 高志宇
Owner 北京云迹科技股份有限公司