Data encryption customer service system and customer service method
A data encryption and customer service system technology, applied in the field of communication, can solve problems such as enterprise loss, customer data leakage, internal leakage of customer data, etc., and achieve the effect of low cost and easy security management
Active Publication Date: 2020-09-29
北京灵伴即时智能科技有限公司
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Problems solved by technology
In all aspects of the operation of the customer service system, the operation and maintenance personnel of the customer service system and the artificial seats can have access to customer data, so there is a risk of internal leakage of customer data; Supervision, artificial seats may contact non-company personnel, so there is a risk of external disclosure of customer data; in addition, when a company uses a customer service system provided by a third party, its customer data may be exposed to non-company personnel. The risk of customer data leakage to the outside; it can be seen that when enterprises use customer service systems, especially when small and medium-sized enterprises purchase and use cloud customer service platforms provided by third parties, there is a certain risk of customer data leakage, and this potential The risk of customer data breaches can bring huge losses to the business
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[0046] The following will clearly and completely describe the technical solutions in the embodiments of the present invention with reference to the accompanying drawings in the embodiments of the present invention. Obviously, the described embodiments are only some, not all, embodiments of the present invention. Based on the embodiments of the present invention, all other embodiments obtained by persons of ordinary skill in the art without creative efforts fall within the protection scope of the present invention.
[0047] The invention discloses a data encrypted customer service system, which includes a proxy server, a telephone outgoing call device, an incoming call answering device, and a telephone customer service platform;
[0048] Wherein, the outgoing call device and the incoming call answering device are connected with the proxy server; the proxy server is connected with the telephone customer service platform; the outgoing call device, the incoming call answering devic...
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The invention discloses a data encrypted customer service system, which comprises a proxy server, a telephone outgoing call device, an incoming call answering device, a telephone customer service platform; the proxy server is connected to a voice communication network; a telephone outgoing call device, an incoming call answering device, an agent The server is connected to the telephone customer service platform; the outgoing call device and the incoming call answering device are connected to the proxy server; the proxy server desensitizes and encrypts the customer data. In addition, the invention also discloses a data encryption customer service method. The customer service system and customer service method of the present invention use data encryption to transmit and call customer data, reducing the risk of customer data leakage; the customer service platform adopts an on-demand query mechanism to ensure low exposure of customer data; the present invention is suitable for customers with sensitive data In remote office and cloud customer service platform business scenarios, since the customer service platform does not need to be implemented locally in the enterprise, it provides a low-cost, convenient and safe customer service system solution.
Description
technical field [0001] The invention relates to the field of communication technology, in particular to a data encrypted customer service system and a customer service method. Background technique [0002] At present, the enterprise customer service system has been widely used in the management and operation of enterprises. Enterprises need to carry out infrastructure construction and invest a lot of manpower and material resources in the process of purchasing customer service systems and localized deployment, which is not a small burden for small and medium-sized enterprises. For enterprises, the cloud customer service platform does not require localized deployment and infrastructure construction, nor does it need to set up a dedicated customer service department for operation and maintenance. Therefore, small and medium-sized enterprises can save a lot of manpower and material resources by purchasing cloud customer service platforms. An efficient and flexible way to choos...
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IPC IPC(8): H04L29/06H04M3/51
CPCH04L63/0442H04M3/51H04M3/5183
Inventor 庞在虎朱风云陈博
Owner 北京灵伴即时智能科技有限公司