Robot dialog control system and method

A technology of robot dialogue and control method, applied in the field of human-computer interaction, which can solve the problems of large computing resource overhead and slow matching speed, and achieve the effects of reducing data volume, improving matching speed, and precise binding effect

Inactive Publication Date: 2020-08-11
天津易维数科信息科技有限公司
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  • Summary
  • Abstract
  • Description
  • Claims
  • Application Information

AI Technical Summary

Problems solved by technology

When using this method to operate, it is necessary to traverse the entire knowledge question and answer database. Due to the huge amount of data in the full knowledge question and answer database, the matching speed is relatively slow, and at the same time, a large computing resource overhead is generated.

Method used

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  • Robot dialog control system and method
  • Robot dialog control system and method

Examples

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Effect test

Embodiment 1

[0029] Such as figure 1 As shown, a robot dialogue control method is provided, and the method may include the following steps:

[0030] Step 1, receiving input information.

[0031] Specifically, based on the chat information (text / picture / voice) sent by the user, the picture and voice are firstly generated into text using the picture-talking technology and voice recognition technology respectively.

[0032] Step 2: Obtain content information, domain information and intent information according to the input information.

[0033] Specifically, natural language processing is performed on the text, content information and domain information are identified, user emotions represented by the dialogue text are judged according to sentiment analysis technology, and intent information is obtained.

[0034] Step 3, detecting whether classification rule 1 contains the content information.

[0035] Specifically, the present invention uses a combination of a keyword matching algorithm a...

Embodiment 2

[0041] Such as figure 2 As shown, a robot dialogue control system is provided, which includes: a receiving module, an acquisition module, a detection module, a matching module 1, and a matching module 2.

[0042] The receiving module is used for acquiring input information.

[0043] Specifically, based on the chat information (text / picture / voice) sent by the user, the picture and voice are firstly generated into text using the picture-talking technology and voice recognition technology respectively.

[0044] The obtaining module is used for obtaining content information, domain information and intent information according to the input information.

[0045] Specifically, natural language processing is performed on the text, content information and domain information are identified, user emotions represented by the dialogue text are judged according to sentiment analysis technology, and intent information is obtained.

[0046] The detection module is used to detect whether cl...

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Abstract

The invention provides a robot dialogue control method. The method comprises the steps: receiving input information; acquiring content information, domain information and intention information according to the input information; detecting whether a first classification rule contains the content information or not; under the condition that the first classification rule contains the content information, matching a corresponding result for the content information and the intention information according to the first classification rule; and under the condition that the first classification rule does not contain the content information, matching corresponding results for the content information, the domain information and the intention information according to a second classification rule.

Description

technical field [0001] The present application relates to the field of human-computer interaction, and in particular, the present application relates to a robot dialogue control system and method. Background technique [0002] A chatbot is a program that simulates a human conversation or chat. At present, the common dialogue robots on the market can be divided into three categories from the application level: 1. Small talk robots, the main function is to chat with users. The users have no clear purpose, and the robots have no standard answers, but to please them with interesting answers. Users; 2. Question-answering robots. The intelligent customer service that is common in e-commerce and various fields is a classic case of commercial landing of question-and-answering robots. Its essence is to find knowledge points that match the semantics of the questions raised by users in the knowledge base of specific fields; 3. Task robots provide information or services under specific...

Claims

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Application Information

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Patent Type & Authority Applications(China)
IPC IPC(8): G06F16/332G06F16/35G06N3/04
CPCG06F16/3329G06F16/35G06F16/332G06N3/044G06N3/045
Inventor 宗阳高亢
Owner 天津易维数科信息科技有限公司
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