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User group opinion determination method and device

A technology for user groups and determination methods, applied in the computer field, can solve the problems that users' opinions cannot reflect the users' opinions on the service as a whole, have delay, and have low efficiency.

Pending Publication Date: 2020-10-27
BEIJING DIDI INFINITY TECH & DEV
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  • Summary
  • Abstract
  • Description
  • Claims
  • Application Information

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Problems solved by technology

However, many users will not participate in activities such as customer service and questionnaire surveys. The opinions of users obtained in this way cannot reflect the overall opinions of users on the service. Moreover, this method is usually initiated periodically by the service provider. It is impossible to understand users' opinions in real time, which is delayed and takes up a lot of human resources, resulting in low efficiency

Method used

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  • User group opinion determination method and device
  • User group opinion determination method and device
  • User group opinion determination method and device

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Embodiment Construction

[0086] In order to make the purpose, technical solutions and advantages of the embodiments of the present application clearer, the technical solutions in the embodiments of the present application will be clearly and completely described below in conjunction with the drawings in the embodiments of the present application. Obviously, the described embodiments are only It is a part of the embodiments of this application, not all of them. The components of the embodiments of the application generally described and illustrated in the figures herein may be arranged and designed in a variety of different configurations. Accordingly, the following detailed description of the embodiments of the application provided in the accompanying drawings is not intended to limit the scope of the claimed application, but merely represents selected embodiments of the application. Based on the embodiments of the present application, every other embodiment obtained by those skilled in the art withou...

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Abstract

The invention provides a user group opinion determination method and device. The method comprises the following steps: firstly, obtaining comment information of a target user group in a plurality of communication pages of a network forum and popularity information of each communication page; secondly, for each comment text, extracting at least one feature word group from the comment text; then, according to the feature word group of each comment text and the popularity information of each communication page, determining the attention of a target user group to the communication page of each theme; and finally, determining opinions of the target user group according to the attention and the theme corresponding to each communication page. According to the invention, the obtained opinions of the user group are more representative and universal, the mode that a large number of human resources need to be occupied through questionnaire survey, customer service and the like is avoided, the efficiency is high, the opinions of the user group can be determined in real time, and the timeliness is good.

Description

technical field [0001] The present application relates to the field of computer technology, in particular to a method and device for determining opinions of user groups. Background technique [0002] With the rapid development of economy and technology, people have higher and higher requirements for various services. During the process of using services, users may find some unreasonable features of some services, or approve some services. In order to meet the ever-increasing needs of users, improve the service or provide other new services, it is necessary to collect users' opinions. [0003] Usually, the service provider will obtain users' opinions through customer service, questionnaires and other means. However, many users will not participate in activities such as customer service and questionnaire surveys. The opinions of users obtained in this way cannot reflect the overall opinions of users on the service. Moreover, this method is usually initiated periodically by th...

Claims

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Application Information

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IPC IPC(8): G06F16/9532G06F16/33G06F16/9538
CPCG06F16/9532G06F16/334G06F16/9538
Inventor 宋冠弢王瑜李敏
Owner BEIJING DIDI INFINITY TECH & DEV
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