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Call data management method, device, computer equipment and storage medium

A technology of call data and management method, applied in the field of data management, can solve the problems of decreased dispatching efficiency and slow call data speed, and achieve the effect of improving dispatching efficiency

Active Publication Date: 2021-04-06
SHENZHEN ZHUIYI TECH CO LTD
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  • Summary
  • Abstract
  • Description
  • Claims
  • Application Information

AI Technical Summary

Problems solved by technology

[0004] However, as time goes by, there will be more and more call data in the dispatch table, and the speed of finding the call data of uncompleted calls will become slower and slower, and the dispatching efficiency will continue to decline

Method used

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  • Call data management method, device, computer equipment and storage medium
  • Call data management method, device, computer equipment and storage medium
  • Call data management method, device, computer equipment and storage medium

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Embodiment Construction

[0067] In order to make the purpose, technical solution and advantages of the present application clearer, the present application will be further described in detail below in conjunction with the accompanying drawings and embodiments. It should be understood that the specific embodiments described here are only used to explain the present application, and are not intended to limit the present application.

[0068] The management method of call data provided by this application can be applied to such as figure 1 shown in the application environment. The application environment may include an outbound server 102 and a central control server 104, wherein the outbound server 102 communicates with the central control server 104 through the network, and the outbound server 102 sends call data to the central control server 104, and the central control server 104 Perform outbound call processing based on call data. Wherein, the outbound call server 102 and the central control serve...

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PUM

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Abstract

The present application relates to a management method, device, computer equipment and storage medium of call data. The method includes: importing a plurality of call data into a preset schedule; obtaining first call data of an unfinished call from the schedule, and performing outbound call processing according to the first call data; if the If the outbound call is successfully processed, the first call data will be converted into the second call data of the completed call, the second call data will be stored in the preset history archive table, and all the call data will be deleted from the dispatch table. the second call data. Using this method can improve scheduling efficiency.

Description

technical field [0001] The present application relates to the technical field of data management, in particular to a management method, device, computer equipment and storage medium for call data. Background technique [0002] With the development of science and technology, robot customer service based on artificial intelligence has emerged, and robot customer service is gradually applied in many fields. For example, in the field of sales, robot customer service is usually used to make calls and product sales, and then switch to human customer service when the caller has special needs. [0003] In related technologies, the call data is stored in the dispatch table, and the robot customer service searches the call data of unfinished calls from the dispatch table to make an outbound call. [0004] However, as time goes by, there will be more and more call data in the dispatch table, and the speed of finding the call data of uncompleted calls will also become slower and slower...

Claims

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Application Information

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Patent Type & Authority Patents(China)
IPC IPC(8): H04M3/22H04M3/51H04L29/08
CPCH04L67/10H04L67/14H04M3/22H04M3/51
Inventor 黎进陈文杨志刘云峰
Owner SHENZHEN ZHUIYI TECH CO LTD