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Case distribution method and device

An allocation method and case technology, applied in the computer field, can solve the problems of different complexity of claims case review, high case return rate, poor user experience, etc.

Inactive Publication Date: 2021-02-12
ANT SHENGXIN (SHANGHAI) INFORMATION TECH CO LTD
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  • Summary
  • Abstract
  • Description
  • Claims
  • Application Information

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Problems solved by technology

[0002] At present, when working on claim settlement cases, the reviewers for case review are divided into outsourced and self-employed. The case review ability of self-operated reviewers is obviously better than that of outsourced reviewers, and the reviewers' abilities and areas of expertise There are also differences, and there are also large differences in the review complexity of claim settlement cases. Therefore, in the case review process of claim settlement operations, the case return rate is high due to inaccurate case review conclusions, and the user experience is poor.

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  • Case distribution method and device

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Embodiment Construction

[0066] In the following description, numerous specific details are set forth in order to provide a thorough understanding of the specification. However, this specification can be implemented in many other ways different from those described here, and those skilled in the art can make similar extensions without violating the connotation of this specification, so this specification is not limited by the specific implementations disclosed below.

[0067] Terms used in one or more embodiments of this specification are for the purpose of describing specific embodiments only, and are not intended to limit one or more embodiments of this specification. As used in one or more embodiments of this specification and the appended claims, the singular forms "a", "the", and "the" are also intended to include the plural forms unless the context clearly dictates otherwise. It should also be understood that the term "and / or" used in one or more embodiments of the present specification refers t...

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Abstract

The embodiment of the invention provides a case distribution method and device, and the method comprises the steps: receiving a to-be-processed case, and obtaining a hierarchical label of the to-be-processed case; determining an object level corresponding to the hierarchical label of the to-be-processed case according to a preset mapping relationship between the hierarchical label and the object level; and determining a case processing object based on the corresponding object level, and allocating the to-be-processed case to the case processing object.

Description

technical field [0001] The embodiment of this specification relates to the field of computer technology, and in particular to a case assignment method. One or more embodiments of this specification also relate to a case assignment device, a computing device, and a computer-readable storage medium. Background technique [0002] At present, when working on claim settlement cases, the reviewers for case review are divided into outsourced and self-operated. The case review ability of self-operated reviewers is obviously better than that of outsourced reviewers, and the reviewers' abilities and areas of expertise There are also differences, and there are also large differences in the review complexity of claim settlement cases. Therefore, in the case review process of claim settlement operations, the case return rate is high due to inaccurate case review conclusions, and the user experience is poor. [0003] Therefore, it is urgent to provide a case allocation method that can so...

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Application Information

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IPC IPC(8): G06Q10/06G06Q40/08G06Q50/18G06N20/00
CPCG06Q10/06311G06Q40/08G06Q50/18G06N20/00
Inventor 葛云鹏
Owner ANT SHENGXIN (SHANGHAI) INFORMATION TECH CO LTD