Method and device for intelligently managing seats, robot and storage medium
An intelligent management and agent technology, applied in the field of computer information, can solve the problems of extensive management methods, impossibility of fine management of agents, and increase of labor costs, so as to save labor costs, facilitate statistical and quantitative preprocessing, and reduce the number of effects
Pending Publication Date: 2021-02-19
阳光保险集团股份有限公司
View PDF0 Cites 0 Cited by
- Summary
- Abstract
- Description
- Claims
- Application Information
AI Technical Summary
Problems solved by technology
In the existing technology, the method of managing the agents based on the number of calls, call duration, and end codes of the agents is very extensive. The enterprise cannot grasp the service ability or sales ability of the agents through this method, and it is impossible to refine it according to the ability of the agents. manage
At the same time, the enterprise needs a large number of managers to manage the seats, which greatly increases the labor cost of the enterprise and imposes a great burden on the enterprise
Method used
the structure of the environmentally friendly knitted fabric provided by the present invention; figure 2 Flow chart of the yarn wrapping machine for environmentally friendly knitted fabrics and storage devices; image 3 Is the parameter map of the yarn covering machine
View moreImage
Smart Image Click on the blue labels to locate them in the text.
Smart ImageViewing Examples
Examples
Experimental program
Comparison scheme
Effect test
Embodiment approach
[0030] Wherein, the acquired text data corresponding to the voice file of the agent may be prepared in advance, and can be directly acquired when needed. In one embodiment, before acquiring the text data corresponding to the voice file of the agent, the method further includes: by acquiring the voice file of the call between the agent and the customer (served party), and then performing speech recognition on the acquired voice file to obtain the voice file. initial text data, then preprocess the initial text data to obtain text data, and then classify the content in the data according to the preset management indicators to obtain the content labels corresponding to the classification categories, and finally, for each content label, The corresponding time information of the content tag in the voice file is determined according to the time information of each sentence included in the content tag. Optionally, the acquired voice file may also be a voice file of customer service or...
the structure of the environmentally friendly knitted fabric provided by the present invention; figure 2 Flow chart of the yarn wrapping machine for environmentally friendly knitted fabrics and storage devices; image 3 Is the parameter map of the yarn covering machine
Login to View More PUM
Login to View More Abstract
The invention provides an intelligent agent management method and device, a robot and a storage medium, and belongs to the technical field of computer information. The method comprises the steps of obtaining text data corresponding to a voice file of a seat, counting the number of content tags appearing and not appearing in a management index in the text data, counting the duration corresponding to each content tag in the text data, and obtaining a statistical result, wherein the duration corresponding to each content label is obtained according to the time information corresponding to the content label; performing quantitative preprocessing on the statistical result to obtain a corresponding quantitative index, wherein the quantitative index is used for representing the service capabilityof the agent; and executing a preset management operation corresponding to the quantitative index. By using the scheme, an enterprise can be helped to realize refined and automatic agent management,so that the enterprise cost is saved, and the enterprise competitiveness is improved.
Description
technical field [0001] The present application relates to the field of computer information technology, and in particular, to a method and device for intelligently managing seats, a robot and a storage medium. Background technique [0002] In the fields of sales and customer service, companies often arrange a large number of agents to actively or passively contact customers by telephone to carry out service or marketing activities. The existing technology is very extensive in managing agents based on indicators such as the number of calls, call duration, and end code of the agents. Enterprises cannot use this method to grasp the service ability or sales ability of the agent, and they cannot refine the ability according to the agent's ability. manage. At the same time, the enterprise needs a large number of management personnel to manage the seats, which greatly increases the labor cost of the enterprise and imposes a great burden on the enterprise. SUMMARY OF THE INVENTIO...
Claims
the structure of the environmentally friendly knitted fabric provided by the present invention; figure 2 Flow chart of the yarn wrapping machine for environmentally friendly knitted fabrics and storage devices; image 3 Is the parameter map of the yarn covering machine
Login to View More Application Information
Patent Timeline
Login to View More Patent Type & Authority Applications(China)
IPC IPC(8): G06F16/65G06F16/68G06F16/683G06Q10/06
CPCG06F16/65G06F16/685G06F16/686G06Q10/06398Y02P90/30
Inventor 张亚南杜新凯吕超王建辉
Owner 阳光保险集团股份有限公司