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Business processing method and device based on expert system

An expert system and business processing technology, applied in the field of artificial intelligence, can solve the problems of high labor cost and low business processing efficiency, achieve the effect of better decision accuracy, improve business processing efficiency, and avoid sample appeals

Active Publication Date: 2021-08-13
ALIPAY (HANGZHOU) INFORMATION TECH CO LTD
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  • Summary
  • Abstract
  • Description
  • Claims
  • Application Information

AI Technical Summary

Problems solved by technology

But this leads to low efficiency of business processing and high labor costs

Method used

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  • Business processing method and device based on expert system
  • Business processing method and device based on expert system
  • Business processing method and device based on expert system

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Embodiment Construction

[0030] Reference will now be made in detail to the exemplary embodiments, examples of which are illustrated in the accompanying drawings. When the following description refers to the accompanying drawings, the same numerals in different drawings refer to the same or similar elements unless otherwise indicated. The specific methods described in the following exemplary embodiments do not represent all solutions consistent with this specification. Rather, they are merely examples of apparatuses and methods consistent with aspects of the present specification as recited in the appended claims.

[0031] The terms used in this specification are for the purpose of describing particular embodiments only, and are not intended to limit the specification. As used in this specification and the appended claims, the singular forms "a", "the", and "the" are intended to include the plural forms as well, unless the context clearly dictates otherwise. It should also be understood that the ter...

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Abstract

The invention provides a business processing method and device based on an expert system. The method comprises the following steps: acquiring at least one piece of business feature data of a to-be-processed target business; performing fuzzification processing on the service feature data to obtain a corresponding fuzzification value; performing fuzzy reasoning based on the fuzzification value corresponding to each piece of service feature data and preset fuzzy logic to obtain a fuzzy reasoning result, wherein the fuzzy logic comprises a first fuzzy logic and a second fuzzy logic, and conclusion information of the first fuzzy logic is used as one piece of condition information of the second fuzzy logic; defuzzifying the fuzzy reasoning result to obtain a service decision result of the target service; and displaying a service decision result of the target service through an output interaction interface of the expert system. According to the method provided by the embodiment of the invention, the service processing efficiency is improved, and better decision accuracy can be obtained.

Description

technical field [0001] This specification relates to artificial intelligence technology, in particular to a business processing method and device based on an expert system. Background technique [0002] For business scenarios dominated by manual decision-making, it is usually necessary to conduct logical deduction based on the business data in the business scenario and the manual experience of the leader (also called a domain expert), and finally obtain the business decision result in this scenario. Most of these scenarios have the characteristics of small samples and high sample imbalance. For example, in the credit approval field scenario, the credit bad debt rate is low, there are few negative samples, and the number of historical samples in the scenario is also limited. This makes traditional supervised algorithm models difficult to use in this human-decision-dominated business scenario. [0003] Therefore, in related technologies, evaluation and decision-making are usu...

Claims

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Application Information

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Patent Type & Authority Applications(China)
IPC IPC(8): G06Q10/10G06Q40/02G06N5/00
CPCG06Q10/103G06N5/00G06Q40/03
Inventor 许鸣皓綦晓燕秦学文钟娙雩方彦明贾全慧朱茂君郁露孙晓冬姚滨晖余泉
Owner ALIPAY (HANGZHOU) INFORMATION TECH CO LTD