Online inquiry interaction method

An interactive method and consultation technology, applied in medical automated diagnosis, promotion of communication between doctors or patients, equipment, etc., can solve the problem of reducing user and doctor experience, doctor consultation efficiency and reply efficiency discount, and difference in operation mode Larger problems, such as reducing the time to retrieve and screen the required information, improving the experience of online consultation, improving efficiency and accuracy

Pending Publication Date: 2021-08-20
阿里健康科技(中国)有限公司
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Problems solved by technology

However, there are many types of third-party auxiliary diagnostic tools and the operation methods are quite different, so that doctors need to spend a certain amount of time on information retrieval and screening to extract the required information, which indirectly leads to doctors' consultation efficiency and response efficiency. Greatly discounted, resulting in slow and perfunctory responses to users, which reduces the experience of users and doctors on the online consultation platform

Method used

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Embodiment Construction

[0026] In order to enable those skilled in the art to better understand the technical solutions in this specification, the technical solutions in this specification will be clearly and completely described below in conjunction with the accompanying drawings in this specification. Obviously, the described The embodiments are only some of the embodiments in this specification, not all of the embodiments. Based on the implementations in this specification, all other implementations obtained by persons of ordinary skill in the art without creative efforts shall fall within the protection scope of this specification.

[0027] In an example scenario, a user can access an online consultation website through a user client. The consultation service of the online consultation website may be provided by a consultation platform. The medical inquiry platform may include one or more servers and a medical inquiry information database. The server may be configured with a medical inquiry dat...

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Abstract

The invention provides an online inquiry interaction method. The method comprises the following steps: receiving inquiry consultation information sent by a user client; on the basis of an inquiry information base, generating auxiliary diagnosis information for the inquiry consultation information, wherein the inquiry information base at least stores information used for assisting doctors in diagnosis; and sending the inquiry consultation information and the corresponding auxiliary diagnosis information to a doctor client, so that the doctor client displays the inquiry consultation information and the corresponding auxiliary diagnosis information. By utilizing each embodiment of the specification, the diagnosis efficiency and accuracy of a reception doctor during online inquiry can be improved.

Description

technical field [0001] This manual relates to the field of computer internet, and in particular to an interactive method for online medical inquiry. Background technique [0002] In the existing online consultation, the online consultation platform generally receives the consultation request, and establishes a communication connection between the user and the terminal device corresponding to the doctor based on the consultation request. Based on the established communication connection, the user and the doctor can conduct online disease communication through text input, voice input, etc., and complete online consultation. [0003] After investigating the behavior of doctors, the platform found that during the consultation process, doctors usually frequently operate auxiliary diagnostic tools to understand the user's disease, drug information and other diagnostic auxiliary information, so as to complete the online consultation more accurately. However, there are many types o...

Claims

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Application Information

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Patent Type & Authority Applications(China)
IPC IPC(8): G16H80/00G16H50/20
CPCG16H80/00G16H50/20
Inventor 崔月鹏
Owner 阿里健康科技(中国)有限公司
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