Customer service image and session image processing method and device and electronic equipment

An image processing and customer service technology, applied in the field of data processing, can solve the problem of a single form of customer service image, and achieve the effect of improving the consulting experience

Pending Publication Date: 2021-08-24
ALIBABA GRP HLDG LTD
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  • Summary
  • Abstract
  • Description
  • Claims
  • Application Information

AI Technical Summary

Problems solved by technology

[0004] The embodiment of this application provides a customer service image processing method

Method used

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  • Customer service image and session image processing method and device and electronic equipment
  • Customer service image and session image processing method and device and electronic equipment
  • Customer service image and session image processing method and device and electronic equipment

Examples

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Embodiment Construction

[0048] Many specific details are set forth in the following description to facilitate a full understanding of the embodiments of the present application. However, the embodiment of the present application can be implemented in many other ways different from those described here, and those skilled in the art can make similar promotions without violating the connotation of the embodiment of the present application. Implemented restrictions.

[0049] In order to enable those skilled in the art to better understand the solution of this application, the specific application scenarios of its embodiments will be described in detail below based on the customer service image processing method provided by this application, as follows: Figure 1-A As shown in , it is a schematic diagram of the application scenario provided by the first embodiment of the present application.

[0050] Specifically, the application scenario is an online shopping scenario. When a target customer needs to pu...

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Abstract

The invention discloses a customer service image processing method, and the method comprises the steps of obtaining the consultation information of a target customer, wherein the target customer is a customer who needs to obtain the customer service through a video technology at present; obtaining target object information for the consultation information; and generating a customer service image matched with the target object information. According to the invention, the target object information is obtained through the consultation information of the target customer, the customer service image matched with the target object information is finally obtained, and the target object information is of various types, so that the generated customer service image is of various styles, and the consultation experience of the target customer is improved.

Description

technical field [0001] The present application relates to the field of data processing, and specifically relates to a customer service image processing method and another customer service image processing method, a conversational image processing method, an electronic device, and a computer storage medium. Background technique [0002] With the rapid development of e-commerce, more and more users choose to shop online, such as ordering food online, buying clothes online and so on. When users shop online, they usually consult the information about related products through the customer service provided by the shopping platform. Specifically, the shopping platform will provide a chat interface for the user to communicate with the customer service. The customer service avatar, the user and the customer service enter relevant information through the corresponding client to achieve communication. [0003] In the way of communication between the user and the customer service provi...

Claims

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Application Information

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IPC IPC(8): G06T11/00G06F16/53G06K9/62H04L12/58
CPCG06T11/001G06F16/53H04L51/02H04L51/04G06V10/751
Inventor 章佳
Owner ALIBABA GRP HLDG LTD
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