Method and equipment for classifying business data

A technology of business data and business categories, applied in the field of data processing, can solve problems such as known data hindering the optimization of classification model parameters, and the prediction results of the classification model cannot accurately reflect the category of complaint information, so as to achieve the effect of improving quality

Pending Publication Date: 2021-11-19
SHENGDOUSHI SHANGHAI SCI & TECH DEV CO LTD
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  • Abstract
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  • Claims
  • Application Information

AI Technical Summary

Problems solved by technology

Machine learning methods require the use of training data to train the parameters of a machine learning model such as a neural network, but too little known data to make up the training data still hinders parameter optimization of classification models
In addition, the artificially provided training data cannot avoid the training data containing wrong information (such as classification labels) due to omissions, so that the prediction results of the trained classification model cannot accurately reflect the category to which the complaint information belongs

Method used

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  • Method and equipment for classifying business data
  • Method and equipment for classifying business data
  • Method and equipment for classifying business data

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Embodiment Construction

[0017] Exemplary embodiments of the present application will now be described more fully with reference to the accompanying drawings. Example embodiments may, however, be embodied in many forms and should not be construed as limited to the embodiments set forth herein; rather, these The concepts are fully conveyed to those skilled in the art. In the drawings, the size of some elements may be exaggerated or deformed for clarity. The same reference numerals in the drawings denote the same or similar structures, and thus their detailed descriptions will be omitted.

[0018] Furthermore, the described features, structures, or characteristics may be combined in any suitable manner in one or more embodiments. In the following description, numerous specific details are provided in order to give a thorough understanding of the embodiments of the present application. However, those skilled in the art will appreciate that the technical solutions of the present application may be prac...

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Abstract

The invention relates to a method for classifying business data, which comprises the following steps of: predicting classification information corresponding to the business data by using a classification model, and calibrating the classification information of the business data during the processing of the business data of which the classification information is predicted by the classification model in a business process; and when the processing of the business data is completed, using the business data and the calibrated classification information corresponding to the business data as training data for updating the classification model, and updating the classification model.

Description

technical field [0001] This application relates to data processing, in particular to a method and device for classifying business data. Background technique [0002] In many service industries such as the catering industry, feedback (especially user complaints) is an important channel to obtain user and market responses to proposed products and / or services. Especially in the catering industry, because it involves food public health safety, user complaints must be taken seriously and handled in a timely manner. The user's complaint information may include the category corresponding to the user's complaint information, so the complaint information should be distributed to the business personnel corresponding to the category for processing. [0003] In the traditional service industry, manual methods are usually used to classify user complaint information, so a large number of customer service departments need to be maintained, resulting in high labor costs. In recent years, ...

Claims

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Application Information

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Patent Type & Authority Applications(China)
IPC IPC(8): G06F16/35G06F40/30G06F40/295G06Q30/02G06K9/62G06N3/04G06N3/08
CPCG06F16/35G06F40/30G06F40/295G06Q30/0201G06N3/08G06N3/047G06F18/2415
Inventor 凌悦付宇
Owner SHENGDOUSHI SHANGHAI SCI & TECH DEV CO LTD
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