Power user appeal screening method and system, electronic equipment and a storage medium
A technology of power users and screening methods, applied in the field of power information management, can solve the problem of lack of deep mining analysis of customer needs, and achieve the effect of reducing the complexity of word segmentation
Active Publication Date: 2021-11-26
GUANGDONG POWER GRID CO LTD +1
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[0005] This application provides a method, system, electronic device and storage medium for screening electric power user demands, which are used to solve the lack of depth of customer demand in existing 95598 work orders Technical Issues of Mining Analysis
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[0051] In order to enable those skilled in the art to better understand the solution of the application, the technical solution in the embodiment of the application will be clearly and completely described below in conjunction with the drawings in the embodiment of the application. Obviously, the described embodiment is only It is a part of the embodiments of this application, not all of them. Based on the embodiments in this application, all other embodiments obtained by persons of ordinary skill in the art without making creative efforts belong to the scope of protection of this application.
[0052] At present, electric power companies are only mining work order texts for normal statistical analysis of structured data, which is limited to time, region and other dimensions, and the degree of refinement is not enough. The quality of power grid service feedback from customers is only focused on after-the-fact analysis. In terms of power supply management, there is a lack of in...
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The invention discloses a power user appeal screening method and system, electronic equipment and a storage medium, and the method comprises the steps: constructing a word segmentation corpus through power professional vocabularies, geographic position names and work order categories, and carrying out the word segmentation processing through a word segmentation mechanism of an HMM word segmentation model, thereby reducing the word segmentation complexity, extracting part-of-speech features, TF-IDF features, word length features and topic model features in the segmented words, endowing each feature with a weight to obtain a comprehensive weight value of the segmented words, screening out keywords according to the comprehensive weight value, and determining a high-popularity work order text according to the keywords and the comprehensive weight value thereof, and therefore, according to the method and the device, high-popularity work order texts are obtained, the similarity degree between the high-popularity work order texts is determined through a latent semantic analysis (LSA) algorithm, so that the work order texts with the high similarity degree are integrated, and hot work orders are screened out from an integrated similar work order set to determine the hot appeal of a user. The technical problem that a 95598 work order lacks deep mining analysis on customer demands is solved.
Description
technical field [0001] The present application relates to the technical field of power information management, and in particular to a method, system, electronic device and storage medium for screening power user appeals. Background technique [0002] The 95598 customer service platform, as a multi-level and all-round comprehensive business service system other than counter service for power users, has accumulated a large amount of relevant information on user demands. Including fault repair, business consultation, complaints, customer reminders, business applications and other types of customer service work order information and work order return visit information, which can provide objective data for improving customer service quality, improving customer experience, and improving customer service satisfaction support. At the same time, with the introduction of the concept of refined operation of the distribution network, power companies have gradually realized that custome...
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IPC IPC(8): G06F16/335G06F16/35G06F40/216G06F40/242G06F40/253G06F40/289G06F40/30G06F40/194G06K9/62G06F16/951G06F16/9537G06Q30/02G06Q50/06
CPCG06F16/335G06F16/35G06F40/216G06F40/242G06F40/253G06F40/289G06F40/30G06F40/194G06F16/951G06F16/9537G06Q30/0201G06Q30/0203G06Q30/0281G06Q50/06G06F2216/03G06F18/295
Inventor 黄园芳郑世明段新辉吴莉琳徐沛东罗宗杰林荣秋程超鹏李旺军彭显刚陈宇钊王志强徐达艺王晓明魏焱李玲付振宇吴超成郝鑫
Owner GUANGDONG POWER GRID CO LTD