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Intelligent seat call-out method and device, electronic equipment and computer storage medium

An agent and intelligent technology, which is applied in the field of electronic equipment and computer-readable storage media, intelligent agent outbound call methods, and devices, can solve problems such as inability to use outbound calls, and achieve improved communication rate, high throughput, and high concurrency Effect

Active Publication Date: 2021-11-26
CHINA PING AN PROPERTY INSURANCE CO LTD
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  • Summary
  • Abstract
  • Description
  • Claims
  • Application Information

AI Technical Summary

Problems solved by technology

[0003] The present invention provides a method, device, electronic equipment and computer-readable storage medium for an outbound call by an intelligent agent, the main purpose of which is to solve the problem of being unable to make an outbound call to a user within a specified time

Method used

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  • Intelligent seat call-out method and device, electronic equipment and computer storage medium
  • Intelligent seat call-out method and device, electronic equipment and computer storage medium
  • Intelligent seat call-out method and device, electronic equipment and computer storage medium

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Embodiment Construction

[0053] It should be understood that the specific embodiments described here are only used to explain the present invention, not to limit the present invention.

[0054]An embodiment of the present application provides a method for making an outbound call by an intelligent agent. The execution subject of the smart agent outbound calling method includes, but is not limited to, at least one of electronic devices such as a server and a terminal that can be configured to execute the method provided by the embodiment of the present application. In other words, the smart agent outbound method can be executed by software or hardware installed on the terminal device or server device, and the software can be a block chain platform. The server includes, but is not limited to: a single server, a server cluster, a cloud server or a cloud server cluster, and the like. The server can be an independent server, or it can provide cloud service, cloud database, cloud computing, cloud function, ...

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PUM

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Abstract

The invention relates to an artificial intelligence technology, and discloses an intelligent seat call-out method, which comprises the following steps of: when appointment time of a next call cannot be extracted from a voice session of a user, performing a regular call on the user according to preset time; if the reservation time of the next call can be extracted from the voice session of the user, arranging the user in real time; calculating delay time according to the reservation time, and performing delay arrangement on the users based on the delay time; and when the delay time reaches a pre-constructed maximum survival time threshold value, obtaining the reservation content of the user and calling out the user according to the reservation content. In addition, the invention also relates to a block chain technology, and the voice session can be stored in a node of a block chain. The invention further provides an intelligent seat call-out device, electronic equipment and a storage medium. According to the invention, call-out can be carried out on the user within the appointment time.

Description

technical field [0001] The present invention relates to the technical field of artificial intelligence, in particular to an outbound call method, device, electronic equipment and computer-readable storage medium for an intelligent agent. Background technique [0002] Most of the smart outbound call systems use the resource management system to split the list. The call system creates tasks in batches and performs batch outbound calls. The list can only be called out in sequence according to the order of import, and the list cannot be called out at a specified time. This mode of operation will lead to the fact that after the initial communication between the AI ​​robot and the user, when the user makes an appointment for the next outbound call, the intelligent outbound call system will not be able to accurately call the user within the time reserved by the user. Subsequent effective communication with users is uncertain. Contents of the invention [0003] The present invent...

Claims

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Application Information

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IPC IPC(8): H04M3/51H04M3/523H04M3/527G06F40/289G06F40/30G06Q10/02G06Q30/02G10L15/04G10L15/26
CPCH04M3/5166H04M3/5238H04M3/527G10L15/04G10L15/26G06Q10/02G06F40/289G06F40/30G06Q30/0281
Inventor 彭佩
Owner CHINA PING AN PROPERTY INSURANCE CO LTD