Business processing method and device, storage medium and electronic equipment

A business processing and business technology, applied in the computer field, can solve problems such as low business processing efficiency and affect customer service experience, and achieve the effects of improving business processing efficiency, improving solution efficiency, and shortening processing time.

Pending Publication Date: 2022-02-25
CHINA TELECOM CORP LTD
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  • Summary
  • Abstract
  • Description
  • Claims
  • Application Information

AI Technical Summary

Problems solved by technology

[0005] The present disclosure provides a business processing method, a business processing device, a computer-readable storage medium, and an electronic device, thereby overcom

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  • Business processing method and device, storage medium and electronic equipment
  • Business processing method and device, storage medium and electronic equipment
  • Business processing method and device, storage medium and electronic equipment

Examples

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Example Embodiment

[0052]An example embodiment will now be described more fully with reference to the accompanying drawings. However, the example embodiments can be implemented in a variety of forms, and should not be construed as being limited to the examples set forth herein; in contrast, the present disclosure will make the present disclosure more comprehensive and complete, and to comprehensively convey the concept of an example embodiment A technician to those skilled in the art. The features, structures, or characteristics described may be incorporated in one or more embodiments in any suitable manner. In the following description, there is provided a number of specific details to give a sufficient understanding of the embodiments of the present disclosure. However, those skilled in the art will appreciate that one or more of the present disclosure may be practiced, or other methods, components, devices, steps, and the like can be applied. In other cases, the well-known technical solutions are...

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Abstract

The invention provides a business processing method and device, a storage medium and electronic equipment, and relates to the technical field of computers. The method comprises the following steps: generating error guidance prompt information of an abnormal business link, wherein the error guidance prompt information at least comprises an operation and maintenance scene identifier and a diagnosis scene identifier; generating a fault reporting operation and maintenance list according to an operation and maintenance scene identifier in the error guidance prompt information; and performing obstacle diagnosis on the fault reporting operation and maintenance order according to a diagnosis scene identifier in the error guidance prompt information, and performing obstacle repair according to a diagnosis result. According to the invention, customized prompting can be carried out on the business problems occurring in the business handling process, rapid fault reporting, diagnosis and repair are carried out, and the solving efficiency of the business problems is improved.

Description

technical field [0001] The present disclosure relates to the field of computer technology, and in particular, to a business processing method, a business processing device, a computer-readable storage medium, and electronic equipment. Background technique [0002] With the continuous development of communication technology, the types of communication services are more abundant. With the diversification of business, the business processing process is more complicated, and the business processing system interacts more and more with external parties. [0003] Among them, the iteration speed of the business handling system is relatively fast, and salespersons need to learn more and more skills and knowledge. If the salesperson does not master the new skills and knowledge in time, when the business handling system reports an error, the salesperson cannot quickly deal with the business problems that arise due to the lack of professional guidance and advice. Or, the salesperson i...

Claims

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Application Information

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IPC IPC(8): G06Q10/06G06Q50/30
CPCG06Q10/06G06Q50/30
Inventor 刘聪张萌王骊王攀陈亮
Owner CHINA TELECOM CORP LTD
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