Business processing method and device, storage medium and electronic equipment

Abstract

The invention provides a business processing method and device, a storage medium and electronic equipment, and relates to the technical field of computers. The method comprises the following steps: generating error guidance prompt information of an abnormal business link, wherein the error guidance prompt information at least comprises an operation and maintenance scene identifier and a diagnosis scene identifier; generating a fault reporting operation and maintenance list according to an operation and maintenance scene identifier in the error guidance prompt information; and performing obstacle diagnosis on the fault reporting operation and maintenance order according to a diagnosis scene identifier in the error guidance prompt information, and performing obstacle repair according to a diagnosis result. According to the invention, customized prompting can be carried out on the business problems occurring in the business handling process, rapid fault reporting, diagnosis and repair are carried out, and the solving efficiency of the business problems is improved.

Description

technical field [0001] The present disclosure relates to the field of computer technology, and in particular, to a business processing method, a business processing device, a computer-readable storage medium, and electronic equipment. Background technique [0002] With the continuous development of communication technology, the types of communication services are more abundant. With the diversification of business, the business processing process is more complicated, and the business processing system interacts more and more with external parties. [0003] Among them, the iteration speed of the business handling system is relatively fast, and salespersons need to learn more and more skills and knowledge. If the salesperson does not master the new skills and knowledge in time, when the business handling system reports an error, the salesperson cannot quickly deal with the business problems that arise due to the lack of professional guidance and advice. Or, the salesperson i...

AI Technical Summary

Problems solved by technology

[0005] The present disclosure provides a business processing method, a business processing device, a computer-readable storage medium, and an electronic device, thereby overcoming at least to a certain extent the problem of low business processing efficiency due to limitations of related technologies, which further affects customer service experience.

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