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Intelligent outbound call method and device, outbound call system and storage medium

An intelligent and number technology, applied in the field of big data, can solve the problem of low connection rate and achieve the effect of improving the success rate of connection

Pending Publication Date: 2022-03-04
ONE CONNECT SMART TECH CO LTD SHENZHEN
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  • Abstract
  • Description
  • Claims
  • Application Information

AI Technical Summary

Problems solved by technology

[0004] The embodiment of the present application provides an intelligent outbound call method, device, outbound call system and storage medium, which can solve the problem of low connection rate when the outbound call system initiates an outbound call

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  • Intelligent outbound call method and device, outbound call system and storage medium

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Embodiment Construction

[0031] In the following description, specific details such as specific system structures and technologies are presented for the purpose of illustration rather than limitation, so as to thoroughly understand the embodiments of the present application. It will be apparent, however, to one skilled in the art that the present application may be practiced in other embodiments without these specific details. In other instances, detailed descriptions of well-known systems, devices, circuits, and methods are omitted so as not to obscure the description of the present application with unnecessary detail.

[0032] It should be understood that when used in this specification and the appended claims, the term "comprising" indicates the presence of described features, integers, steps, operations, elements and / or components, but does not exclude one or more other Presence or addition of features, wholes, steps, operations, elements, components and / or collections thereof.

[0033] In additi...

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Abstract

The embodiment of the invention is suitable for the technical field of big data, and provides an intelligent outbound method and device, an outbound system and a storage medium, the method is applied to the outbound system, the method comprises the steps that at least one to-be-outbound list is allocated to each intelligent outbound platform in the outbound system, and each to-be-outbound list comprises a to-be-outbound number; obtaining a historical call-out record of the number to be called out; determining a first to-be-called number from a to-be-called list according to a historical call-out record of the to-be-called number for the to-be-called list corresponding to any intelligent call-out platform; the first to-be-called number is a number which is not connected when the intelligent call-out platform continuously initiates call-out for a preset number of times; updating the first to-be-called number to a to-be-called list corresponding to other intelligent calling platforms; and controlling the plurality of intelligent call-out platforms to initiate call-out according to the corresponding updated list to be called out. By adopting the method, the call completing rate when the call-out system initiates the call-out can be improved.

Description

technical field [0001] The present application belongs to the technical field of big data, and in particular relates to an intelligent outbound call method, device, outbound call system and storage medium. Background technique [0002] At present, with the development of the call center, in order to promote business products to users, or return visits to users who have purchased business products, the third-party system usually needs to send a list containing user terminal numbers to the outbound call system, so that the outbound call system A call connection can be established with the user according to the user terminal number. [0003] In the traditional outbound call system, the outbound call is usually initiated to the user terminal through the intelligent outbound call platform, and in order to improve the connection rate, it is necessary to perform blacklist filtering and frequency filtering on the user terminal number first. However, due to the call interception fun...

Claims

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Application Information

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Patent Type & Authority Applications(China)
IPC IPC(8): H04M3/527
CPCH04M3/527
Inventor 夏宇飞
Owner ONE CONNECT SMART TECH CO LTD SHENZHEN
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