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Intelligent question and answer method and system for automobile field

A technology of intelligent question answering and domain, applied in the field of intelligence, can solve problems such as unsolvable question answering scenarios, and achieve the effect of improving accuracy

Pending Publication Date: 2022-04-12
CHONGQING CHANGAN AUTOMOBILE CO LTD
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Problems solved by technology

However, the entire intelligent question answering system cannot solve complex question answering scenarios

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  • Intelligent question and answer method and system for automobile field
  • Intelligent question and answer method and system for automobile field
  • Intelligent question and answer method and system for automobile field

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Embodiment Construction

[0040] The present invention will be described in further detail below in conjunction with the accompanying drawings and specific embodiments.

[0041] see figure 1 , an intelligent question answering method for the automotive field, is characterized in that, comprising the following steps:

[0042] S1: convert the voice or text information input by the user into input text;

[0043] S2: Use the pre-trained error correction model to correct the input text to obtain the corrected text;

[0044] S3: Match the corrected text with the pre-trained file matching model to determine whether the corrected text is a single-round question and answer question or a multi-round question and answer question; if the corrected text is a single-round question and answer question, go to S4; if the corrected text is multiple round of question-and-answer questions, then enter S5;

[0045] This step is mainly used for intent recognition. Here, the file matching model is divided into single-round...

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Abstract

The invention discloses an intelligent question and answer method and system for the field of automobiles. The method comprises the following steps that voice or text information input by a user is converted into an input text; performing error correction on the input text to obtain a corrected text after error correction; performing text matching on the corrected text and a pre-trained file matching model, and judging whether the corrected text is a single-round question and answer question or a multi-round question and answer question; if the questions are single-round questions and answers, replies are returned by adopting retrieval questions and answers; if the question is a multi-round question and answer question, verifying whether a predefined slot position has a corresponding slot value in the process of communicating with the user, if so, extracting slot value information in the corrected text, then contacting the context, and returning a final reply according to the obtained information; and if not, asking the user, and extracting slot value information according to the answer of the user until a final reply is returned. The method can fully understand the intention of the user, is suitable for various scenes in the automobile field, and provides high-quality service for the user.

Description

technical field [0001] The invention belongs to the field of intelligent technology, and in particular relates to an intelligent question answering method and system used in the automobile field. Background technique [0002] At this stage, the intelligent question answering system, as a productivity tool, has undergone a transformation from the specific effect of the algorithm to the level of cost reduction and efficiency increase in actual combat. Even so, the implementation of the intelligent question answering system still faces many problems. How to better understand user problems is the most concerned thing for all relevant practitioners. [0003] At present, the intelligent question answering system is developing rapidly, and various technologies are becoming more and more mature. Chinese patent CN202110778221.1 discloses an intelligent question answering system for the automotive field, and specifically discloses that the system includes: a knowledge base module, a ...

Claims

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Application Information

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IPC IPC(8): G06F16/332G06F16/33G06F16/36G06F16/901
Inventor 陈浩田尊明
Owner CHONGQING CHANGAN AUTOMOBILE CO LTD
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