Question and answer statement quality inspection method and device and related product

Abstract

The embodiment of the invention discloses a question and answer statement quality inspection method and device based on an artificial intelligence technology and related products. When matched question and answer statement pairs need to be subjected to quality inspection, only the question and answer statement pairs need to be input into the trained question and answer statement quality inspection model. The question and answer statement quality inspection model has the function of judging the matching between the question statement and the reply statement, so that whether the question statement and the reply statement in the input question and answer statement pair are matched or not can be judged through the model. And outputting a result to determine whether the quality inspection of the question and answer statement for receiving the quality inspection is passed or not. Therefore, automatic quality inspection of the question and answer statements is realized through the trained question and answer statement quality inspection model, the quality inspection efficiency of the question and answer statements is improved, and the quality inspection cost is reduced. And meanwhile, the scheme enables full-amount quality inspection to be realized, so that the coverage rate of quality inspection is greatly improved.

Description

technical field [0001] The present application relates to the technical field of natural language processing, and in particular, to a question-and-answer sentence quality inspection method, device and related products. Background technique [0002] Human-to-human Q&A and human-machine Q&A occur in many scenes of people's daily life. Taking the e-commerce scenario as an example, when people inquire about product information on the shopping platform, the human customer service or electronic customer service will answer the consumer's question. For example, consumers provide personal body dimensions and consult customer service for suitable clothing sizes. Accordingly, customer service recommends clothing sizes to consumers; consumers consult the warranty time of a certain product, and customer service responds to the warranty time of the product; consumers If you have questions about how to use a product, customer service will provide you with the correct way to use the produ...

AI Technical Summary

Problems solved by technology

In the existing technology, manual quality inspection question and answer sentences are used, but the efficiency of manual quality inspection question and answer sentences is low and the cost is high

On the other hand, due to the poor efficiency of manual quality inspection and the consideration of quality inspection costs, manual quality inspection question and answer sentences are usually sampled, so the coverage rate of the question and answer sentences in quality inspection is low, for example, 5% random inspection Or 10% of the question and answer sentences, it is difficult to achieve full quality inspection of the matching of the question and answer sentences

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