Method for realizing electronic workform queuing

An electronic work order and skill queuing technology, which is used in radio/induction link selection and arrangement, telephone communication, electrical components, etc., can solve the problems of low processing efficiency, easy missing personnel costs, and poor flexibility of manual queuing methods. Achieve the effect of improving service quality, reducing workload and high flexibility

Inactive Publication Date: 2006-09-06
HUAWEI TECH CO LTD
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Problems solved by technology

This manual sorting method has low processing efficiency, prone to omissions and high personnel costs
[0003] With the popularization of electronic information technology, customers will

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  • Method for realizing electronic workform queuing
  • Method for realizing electronic workform queuing

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[0026] In order to make the objectives, technical solutions, and advantages of the present invention clearer, the following further describes the present invention in detail with reference to the accompanying drawings and embodiments.

[0027] The present invention sets up a skill queue according to the natural attributes of electronic work orders, and in the same skill queue, processes all the electronic work orders in the skill queue according to the total weight of each electronic work order, using the total power of the electronic work order The value reflects the priority. Since the variable attributes such as the processing time limit of the electronic work order are reflected in the calculation of the total weight, as the variables such as time change, the total weight will change accordingly, and the order of the electronic work order in the skill queue will also be Dynamic changes.

[0028] Such as figure 2 As shown, the method for queuing and processing electronic work o...

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Abstract

The present invention discloses a method to realize electronic work sheet queueing method. It contains according to electronic work sheet natural quality pre - setting skill queue, electronic work sheet put in relevant attributive skill queue according to its natural quality, system according to variable's attributes weight(ed) value calculating each electronic work sheet total weight(ed) value in skill queue, according to electronic work sheet total weight(ed) value to proceed priority queueing to electronic work sheet in same skill queue, electronic work sheet with high total weight(ed) value having high priority.

Description

technical field [0001] The invention relates to a method for processing electronic work orders, in particular to a method for realizing queuing of electronic work orders. Background technique [0002] The network operation and maintenance system in the telecommunications industry is commonly known as the electronic work order system. The electronic work orders processed by the system involve telecommunications services such as billing, settlement, business and accounting. At present, when the operator processes the electronic work orders, he first sorts the order according to the time of submission or arranges the order manually, and then processes all the electronic work orders in order, and the electronic work orders in the front are processed first. For electronic work orders that need to be processed first, only when the electronic work orders are arranged manually can they be prioritized for processing. This manual sorting method has low processing efficiency, is prone...

Claims

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Application Information

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IPC IPC(8): H04L12/24H04M3/22H04Q7/34
CPCH04M3/5233
Inventor 吕印赋亢全胜
Owner HUAWEI TECH CO LTD
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