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Method for calling route by network

A network call and routing technology, applied in the direction of automatic switching office, telephone communication, electrical components, etc., can solve the problems of inability to realize sub-call center network routing processing, unreasonable sub-call center business distribution, etc., to reduce system burden, Realize the effect of simple and convenient, small amount of calculation

Active Publication Date: 2010-11-03
HUAWEI TECH CO LTD
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  • Summary
  • Abstract
  • Description
  • Claims
  • Application Information

AI Technical Summary

Problems solved by technology

However, since the two sub-call centers report the call to NIRC after receiving the 168 service call, and the NIRC will distribute the call uniformly. After network call routing processing, the service volume routed to the sub-call center of Shanghai Mobile and the sub-call center of Shaanxi Mobile are basically the same, so it is impossible to implement network routing processing according to the business volume ratio of the two sub-call centers, resulting in the Unreasonable business distribution among call centers

Method used

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  • Method for calling route by network
  • Method for calling route by network
  • Method for calling route by network

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Embodiment Construction

[0029] In order to make the objectives, technical solutions and advantages of the present invention clearer, the present invention will be further described in detail below with reference to the accompanying drawings.

[0030] The main idea of ​​the present invention is that, for the network call routing request from the requesting sub-call center, the destination sub-call center is determined according to the traffic volume ratio of the network call corresponding to each sub-call center, and the destination sub-call center is responsible for the network call routing request. The call is processed.

[0031] The corresponding business proportions of the above-mentioned call centers can be pre-set in the NIRC as the business volume proportion value. During the call process, the NIRC determines the allocation weight of the corresponding call allocation for each sub-call center according to the business volume proportion value, that is, each call center When the sub-call center is...

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Abstract

The method comprises: for the network call routing request from sub-call center, according to the traffic proportion of the network call corresponding to each call center, determining the destination sub-call center; using the destination sub-call center to process the network call. By the invention, the routing process of network call is completed according to the traffic proportion of the network call corresponding to each sub-call center. By setting a traffic proportion value, and according to the lease common multiple of traffic proportion of each sub-call center, an allocation weight value is defined so as to process the routing according to the traffic proportion.

Description

technical field [0001] The invention relates to the technical field of network routing, in particular to a network call routing method. Background technique [0002] like figure 1 As shown, it is an architecture diagram of a network call center, which includes a Network Intelligent Routing Center (NIRC) and multiple sub-call centers: sub-call center A, sub-call center B, and sub-call center C. [0003] In the prior art, based on the above architecture, after receiving the network call routing request from the requesting sub-call center, the NIRC obtains the destination sub-call center according to the equipment occupancy rate of each sub-call center, and then the destination sub-call center performs the call. deal with. The device occupancy rate here refers to the proportion of the current processing volume of the device occupying the processing capacity of the device. [0004] However, different sub-call centers may correspond to different operators. Since the proportion...

Claims

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Application Information

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Patent Type & Authority Patents(China)
IPC IPC(8): H04M3/523H04L69/14
Inventor 王剑锋
Owner HUAWEI TECH CO LTD