Real-time Professional Services Facilitator system and method

Abstract

A method and system enabling users to access a plurality of professional service providers and knowledge experts to engage their services in real-time over the global computer networks and mobile phones. Prior to scheduling a session, the user has the option to bid on the services of a provider or expert in an online trading environment or to “purchase now” by making an instantaneous payment, or by subscription. The system and method enables sessions and events to be scheduled online and delivered via any combination of voice, video, and text over either a wired or wireless connection to the Internet, instant messaging applications, personal digital assistants, mobile phones, or any specialized communications device that can support interactive delivery of professional services and real-time solutions and guidance. The abovementioned interfaces over which the real-time professional services will be delivered are hereinafter collectively referred to as “Global Communications Networks.”

Description

FIELD OF THE INVENTION [0001] The present invention is in the field of e-Commerce, specifically a system and method to provide real-time professional services and information and knowledge on demand to individuals and organizations for purchase in an online trading platform. BACKGROUND OF THE INVENTION [0002] Several factors have contributed to the genesis of this invention: the ever-expanding demand for professional services, advances in data transmission, the growth of the on-demand information economy, the rapid expansion of the Global Communications Networks, the accelerated adoption of mobile applications and global communication network tools, the growth of the online trading environment, the expansion of the search engine market, and the personalized and customized online experience via profiling, compatibility, scheduling, and matchmaking technologies. [0003] This system and method of delivery will accommodate a society and economy that is more mobile, omni-connected, and in...

AI Technical Summary

Benefits of technology

[0017] Accordingly, the present invention provides a fast, easy, and convenient way for individuals and organizations to select randomly, and / or to connect with a database of registered and screened service providers by a matching system, to bid and purchase these services via an online trading environment, to schedule and engage the services of professional service providers synchronously, i.e., in real-time, over the Global Communication Networks and / or mobile phones. Finally, the present invention facilitates real-time interactive sessions and events in which users require the expertise or knowledge of providers during emergency situations or when there are specific time constraints.

Problems solved by technology

Without this invention, it is unlikely any individual user would have access to such a broad selection of available service providers due to many factors, including time zones, geography, and most significantly, the lack of any centralized online professional service provider database.

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