Knowledge based performance management system

Abstract

An automated system (100) and method for knowledge based performance management for an organization. After extracting data from existing narrowly focused systems, mission measures and organization levels are defined for one or more organizations. The elements, factors and risks that contribute to mission measure performance by organization level and organization are systematically defined and stored in a ContextBase using up to six context layers. ContextBase information is extracted for specified combinations of context layers, organization levels and organizations as required to produce complete context frames. The complete context frames are then used by a series of applications for reviewing, analyzing, forecasting, planning and optimizing organization performance.

Description

CROSS REFERENCE TO RELATED APPLICATIONS AND PATENTS[0001]The subject matter of this application is related to the subject matter of: application Ser. Nos. 09 / 295,337 filed Apr. 21, 1999 (now abandoned), 09 / 421,553 filed Oct. 20, 1999 (now abandoned), 09 / 775,561 filed Feb. 5, 2001 (now abandoned), application Ser. No. 09 / 678,109 filed Oct. 4, 2000, application Ser. No. 09 / 938,555 filed Aug. 27, 2001 (now abandoned), application Ser. No. 09 / 994,720 filed Nov. 28, 2001, application Ser. No. 09 / 994,739 filed Nov. 28, 2001, application Ser. No. 10 / 046,316 filed Jan. 16, 2002, application Ser. No. 10 / 012,375 filed Dec. 12, 2001, application Ser. No. 10 / 025,794 filed Dec. 26, 2001, application Ser. No. 10 / 036,522 filed Jan. 7, 2002, application Ser. No. 10 / 124,240 filed Apr. 18, 2002, application Ser. No. 10 / 166,758 filed Jun. 12, 2002, U.S. Pat. No. 5,615,109 “Method of and System for Generating Feasible, Profit Maximizing Requisition Sets, U.S. Pat. No. 6,321,205 “Method of and System fo...

AI Technical Summary

Benefits of technology

[0021]Processing in the Knowledge Based Performance Management System is completed in three steps: The first step in the novel method for knowledge based performance management involves using data provided by existing narrow systems and the nine key terms described previously to define mission measures for each organization level. As part of this processing data from the world wide web. unstructured data, geo-coded data, and video data are processed and made available for analysis. The automated indexation, extraction, aggregation and analysis of data from the existing, narrow computer-based systems significantly increases the scale and scope of the analyses that can be completed by users. This innovation also promises to significantly extend the life of the narrow systems that would otherwise become obsolete. The system of the present invention is capable of processing data from the “narrow” systems listed in Table 3.TABLE 3 1. Accounting systems; 2. Alliance management systems; 3. Asset management systems; 4. Brand management systems; 5. Budgeting / financial planning systems; 6. Business intelligence systems; 7. Call management systems; 8. Cash management systems; 9. Channel management systems;10. Commodity risk management systems;11. Content management systems;12. Contract management systems;13. Credit-risk management system14. Customer relationship management systems;15. Data integration systems;16. Demand chain systems;17. Decision support systems;18. Document management systems;19. Email management systems;20. Employee relationship management systems;21. Energy risk management systems;22. Executive dashboard systems;23. Expense report processing systems;24. Fleet management systems;25. Fraud management systems;26. Freight management systems;27. Human capital management systems;28. Human resource management systems;29. Incentive management systems;30. Innovation management systems;31. Insurance management systems;32. Intellectual property management systems;33. Intelligent storage systems34. Interest rate risk management systems;35. Investor relationship management systems;36. Knowledge management systems;37. Learning management systems;38. Location management systems;39. Maintenance management systems;40. Material requirement planning systems;41. Metrics creation system42. Online analytical processing systems;43. Ontology management systems;44. Partner relationship management systems;45. Payroll systems;46. Performance management systems; (for IT assets)47. Price optimization systems;48. Private exchanges49. Process management systems;50. Product life-cycle management systems;51. Project management systems;52. Project portfolio management systems;53. Revenue management systems;54. Risk management information system55. Risk simulation systems;56. Sales force automation systems;57. Scorecard systems;58. Sensor grid systems;59. Service management systems;60. Six-sigma quality management systems;61. Strategic planning systems;62. Supply chain systems;63. Supplier relationship management systems;64. Support chain systems;65. Taxonomy development systems;66. Technology chain systems;67. Unstructured data management systems;68. Visitor (web site) relationship management systems;69. Weather risk management systems;70. Workforce management systems; and71. Yield management systems

[0063]The Complete Context™ Systems (hereinafter, referred to as the standard applications) can replace seventy plus narrow systems currently being used because it takes a fundamentally different approach to developing the information required to manage performance. Narrow systems (30) try to develop a picture of how part of the organization is performing. The user (20) is then left to integrate the picture. The Knowledge Based Performance Management System (100) develops a complete picture of how the organization is performing, saves it in the ContextBase (60) and then divides this picture and combines it with other pictures as required to provide the detailed information regarding each narrow slice of the organization These details are included in the context frames that are produced using information in the ContextBase (60). The context frames are then mapped to one or more standard applications for analysis and review. Developing the complete picture first, before dividing it and recombining it as required to produce context frames, enables the system of the present invention to reduce IT infrastructure complexity by an order of magnitude while dramatically increasing the ability of each organization to manage performance. The ability to use the same system to manage performance for different organizational levels further magnifies the benefits associated with the simplification enabled by the system of the present invention. Because the ContextBase (60) is continually updated by a “learning system”, changes in organization context are automatically captured and incorporated into the processing and analysis completed by the Knowledge Based Performance Management System (100).

[0069]In addition to providing the ability to systematically analyze and improve mission performance, the Knowledge Based Performance Management System (100) provides the ability to create robust models of the factors that drive action, event and instant impact levels to vary. This capability is very useful in developing action plans to improve mission measure performance. One of the main reasons for this is that most mission measures relate to the long term impact of actions, events and instant impacts.

[0070]To facilitate its use as a tool for improving performance, the system of the present invention produces reports in formats that are graphical and highly intuitive. By combining this capability with the previously described capabilities for: flexibly defining robust performance measures, ensuring organizational alignment, identifying complete context information, reducing IT complexity and facilitating knowledge sharing, the Knowledge Based Performance Management System gives executives and managers the tools they need to dramatically improve the performance of any organization with a quantifiable mission.

Problems solved by technology

At higher levels more complicated mission measures are generally used.

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