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Workflow Anywhere: Invocation of Workflows from a Remote Device

a remote device and workflow technology, applied in the field of computer system management automation, can solve the problems of increasing and achieve the effect of reducing the complexity of computer systems

Inactive Publication Date: 2008-12-11
KYNDRYL INC
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  • Summary
  • Abstract
  • Description
  • Claims
  • Application Information

AI Technical Summary

Benefits of technology

The patent describes a system that allows system personnel to receive alerts on their personal wireless device and select a pre-defined workflow to resolve the issue. The system will then execute the workflow and notify the user of the results. This allows for quicker response times to situations that require attention.

Problems solved by technology

To support this environment, the complexity of computer systems has increased dramatically.

Method used

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  • Workflow Anywhere: Invocation of Workflows from a Remote Device
  • Workflow Anywhere: Invocation of Workflows from a Remote Device
  • Workflow Anywhere: Invocation of Workflows from a Remote Device

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Embodiment Construction

[0013]With reference to FIG. 1, an overview of a system in which the innovative program can operate is shown, according to an exemplary embodiment of the invention. In this embodiment, a network 102, such as the Internet, is used to connect a large number of servers 104, 106, 108, 110, storage devices 112, and individual computers 114. In this embodiment, server 106 is connected to support a website and to serve clients, such as on computer 114. Monitoring and support of the website hosted on server 106 is managed by server 104, which uses a number of monitoring programs to determine where problem situations are beginning to occur and a set of workflows that can be executed to respond to the situations. Mobile devices 116, 118, which can be different types of communications devices, can interface to Internet 102 through their respective wireless base stations 120, 122, which are connected to respective servers 124, 126. Mobile devices 116, 118 can be any type of wireless device, suc...

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PUM

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Abstract

A method and program for providing the ability for systems personnel to use a personal wireless device, such as a mobile phone, palm device, or blackberry device, to receive a system alert regarding a developing situation requiring action and to be notified of pre-selected workflows that can resolve the situation prompting the alert. The systems personnel are then able to select a workflow, provide needed parameters, and provide the human approval to execute the workflow. The application packages the information provided by the user into a form usable by the orchestration / provisioning server. The server will perform the requested workflow as if entered on a local console and will respond to the device with a workflow status.

Description

BACKGROUND OF THE INVENTION[0001]1. Technical Field[0002]The present invention generally relates to the automation of computer systems management. More specifically it relates to providing the ability for an administrator to be notified of critical system events via a wireless handheld device and to initiate workflows in response to the events from the wireless device.[0003]2. Description of Related Art[0004]In computer systems management and operations, the current need for on-demand services requires a high degree of flexibility and responsiveness on the part of businesses. To support this environment, the complexity of computer systems has increased dramatically. Management systems are evolving quickly to support computer-assisted monitoring of systems and to initiate pre-determined workflows to provide solutions to needs in a real-time fashion. Management personnel can set up automated workflows and can have the system notify them when it determines that actions are needed to ad...

Claims

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Application Information

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Patent Type & Authority Applications(United States)
IPC IPC(8): G06F15/173G06F15/16
CPCH04L12/2602H04L41/0681H04L43/00H04L43/16
Inventor BROOKS, PATRICK JOSEPHCHILDRESS, RHONDA L.SPISAK, MICHAEL JOHN
Owner KYNDRYL INC
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