Claim and dispute resolution system and method

Abstract

Dispute or claim resolution is facilitated within an online community of users. An initial claim is used to form reference user opinions that may resolve later received claims or disputes. A semantic tree structure having various tree elements are stored for each reference user opinion. If similarity exists between a later submitted claim and the initial claim, the highest rated reference user opinion that resolves the initial claim is automatically recommended to resolve the later submitted claim.

Description

CLAIM OF PRIORITY[0001]The present invention claims priority from U.S. Provisional Application No. 61 / 761,180 entitled “Claim Resolution System and Method” filed Feb. 4, 2013, which is hereby incorporated by reference as if fully set forth in the present specification.BACKGROUND OF THE INVENTION[0002]The present invention relates generally to communication systems and methods and more specifically to claim or dispute resolution communication systems and methods.[0003]Throughout the recorded history of mankind, interpersonal disputes have been decided in only four ways: (i) trial by combat (where the outcome of the disputants' fight determined who prevailed in the underlying controversy); (ii) trial by ordeal (where one or both disputants submitted to a painful physical test—such as immersing a hand in boiling oil—to determine which of them should prevail); (iii) negotiated agreement (which includes all of the various forms through which men have resolved disputes by agreement instea...

AI Technical Summary

Benefits of technology

The patent describes a computer system that helps resolve arguments and claims between users in an online community. When the system receives a new claim or debate, it can start the resolution process. This can be done by a user who is involved in the argument or a non-party. The technical effect of this system is to provide a more efficient and effective way of resolving disputes and claims in online communities.

Problems solved by technology

Oftentimes, this process often requires that an attorney be hired, which in itself can be cost prohibitive.

Even when an attorney is affordable, it often takes a long time to resolve filed claims typically because of the backlog experienced by many court systems or the procedural rules that are involved in such litigation.

Parties involved must also pay the arbitrator for his or her services, and although arbitration is less costly relative to the legal system, it can be both time-consuming and cost prohibitive as well.

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