Software delivery method with enhanced batch redistribution for use in a distributed computer network
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FIG. 1 illustrates one embodiment of a software distribution system 10 useful for first providing automated processing of error alerts arising during software distribution throughout a computer network and second providing an enhanced redistribution of software packages that failed because of the underlying problem of the error alert. In this regard, an auto ticket tool 72 is provided that is configured to, among other tasks, receive error alerts from intermediate distribution servers and client network devices, validate the alerts, retrieve useful information from the alerts, determine when and whether a job ticket should be created, and create and distribute job tickets to appropriate maintenance facilities and personnel with verified accurate information. Once the underlying problem is resolved, a redistribution tool 92 is provided that is run on the affected intermediate distribution server to automatically identify the failed distribution jobs, retrieving distribution parameter...
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