This application discloses a method, apparatus, and
computer program product for
processing outbound call services. Relating to the field of
artificial intelligence, the method includes: executing an outbound call task to a user;
processing the target service according to a preset service
processing procedure; collecting the user'
s voice signal during the target service processing; extracting voice features and voice content from the voice
signal; determining the current service processing node corresponding to the voice content in the preset service processing procedure; determining the service path map corresponding to the preset service processing procedure; determining a
path deviation index value based on the current service processing node and the service path map; inputting the voice features into a target model to obtain the user's
behavior recognition result; determining a
risk index value for the user interrupting the target service based on the
behavior recognition result and the
path deviation index value; and adjusting the preset service processing procedure according to the
risk index value. This application solves the problem of poor accuracy in recognizing
user intent in outbound call services in related technologies.