Long distance diagnosis system and method for washing machine

Abstract

The present invention relates to a remote diagnostic system of washing machine and its diagnosis method. Said method includes the following steps: service application device provides the service application of user, if said service application information is received by server, said server can give out a driving command to drive washing machine, after the washing machine is driven, the server can be used for monitoring working state of the washing machine, and judging that said washing machine is normal or not and making reply to the above-mentioned service application device, the above-mentioned communication equipment can be used for receiving driving command from server to drive correspondent washing machine, and raceive working state of washing process of washing machine and transfer said working state to the above-mentioned server.

Description

technical field [0001] The present invention relates to a washing machine, in particular to a washing machine remote diagnosis system and its diagnosis method with the following effects: When a user applies for remote service from the outside, he decides to dispatch after-sales service by monitoring (MONITORING) the working state of the washing machine personnel. Background technique [0002] Generally speaking, the washing machine goes through the processes of washing, rinsing and dehydration according to the set algorithm to remove the pollutants from the polluted laundry. The above washing machines can be classified into fully automatic washing machines and drum washing machines. The rotating fins, outer tank and inner tank (washing tank / dehydration tank) of the fully automatic washing machine rotate in the horizontal direction; the drum of the drum washing machine rotates in the vertical direction. [0003] In order to meet various needs of users, various washing modes...

AI Technical Summary

Problems solved by technology

[0012] First, since the error message (ERROR MESSAHR) displayed by the washing machine itself can only be used to know whether there is any abnormality in the washing machine, the user cannot know the working status of the washing machine when he is outside.

[0013] Second, if the after-sales service personnel know the use history and fault history of the washing machine in detail, when the above-mentioned faults occur, since the after-sales service personnel can grasp the faults of the product or various loads, they can infer the use environment based on the faults they recognize. And explain the reason of failure, thereby can take the most appropriate measure when repairing failure; Knowing the causes of the above failures, it is impossible to take the most appropriate countermeasures in maintenance

Images