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Synchronization method and equipment for auto-calling queue distribution for equipment service

A technology for automatic calling and distributing equipment, applied in automatic switching offices, telephone communications, electrical components, etc., can solve problems such as not being able to meet the needs of large-capacity equipment, and achieve the effect of enhancing capacity

Active Publication Date: 2009-12-23
HUAWEI TECH CO LTD
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  • Summary
  • Abstract
  • Description
  • Claims
  • Application Information

AI Technical Summary

Problems solved by technology

[0014] There is at least one ACD device of each type on the switching side, and all of them exist in one of the service management units, which cannot meet the needs of large-capacity devices

Method used

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  • Synchronization method and equipment for auto-calling queue distribution for equipment service
  • Synchronization method and equipment for auto-calling queue distribution for equipment service
  • Synchronization method and equipment for auto-calling queue distribution for equipment service

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Embodiment Construction

[0043] In the existing technical solutions, various types of ACD devices can only exist in one service management unit, and each service management unit can carry limited calls, which obviously cannot meet the needs of large-capacity devices, and also makes the switching side system unreliable. be effectively guaranteed. To meet the needs of large-capacity equipment and improve the reliability of the system on the switching side, ACD devices can be installed in different business management units, and the switching side needs to solve the synchronization problem of ACD device services between different business management units .

[0044] To this end, the embodiment of the present invention provides a synchronization method for ACD device services, and further solves the problem of service synchronization after the business management unit automatically recovers from a fault state. The monitoring service and the characteristic setting service are taken as examples below and co...

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Abstract

The present invention relates to program-controlled exchange technology, in particular to a synchronization method and equipment for automatic call queuing distribution equipment services, which are used to realize the synchronization of automatic call queuing distribution equipment services set on different business management units. The technical solution provided by the embodiment of the present invention includes that after receiving the service request of the automatic call queuing distribution equipment issued by the computer side, the exchange side sends service synchronization requests to at least two service management units with automatic call queuing distribution equipment respectively, and after receiving each service When the management unit executes the service synchronization response returned by the automatic call queuing distribution device service, it returns the automatic call queuing distribution device service response to the computer side. The embodiment of the present invention realizes the monitoring service synchronization of the ACD equipment, so that the ACD equipment can be respectively installed on each SMU, thereby enhancing the capacity of the switching system.

Description

technical field [0001] The invention relates to program-controlled exchange technology, in particular to a synchronization method and equipment for automatic call queuing distribution equipment services. Background technique [0002] With the development of computing technology and telecommunication technology, the service quality requirements of telecommunication service providers and users are constantly increasing. On the one hand, the development of computer network technology and database technology is very rapid, which can quickly process a large amount of data; on the other hand, with the development of common channel signaling systems such as No. information on users of telecommunications services. CTI (Computer Telephony Integration, computer and telephone integration) technology can automatically provide the calling party information provided by the call to the service system to improve service efficiency; later developed to use the protocol to control the connect...

Claims

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Application Information

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Patent Type & Authority Patents(China)
IPC IPC(8): H04M3/523H04Q3/00
Inventor 王坤苏宇
Owner HUAWEI TECH CO LTD