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Flow defining method for interactive speech response of countryside special information terminal

An interactive voice and special information technology, applied in telephone communication, automatic switching office, electrical components, etc., can solve the problems of high cost of transplantation, unintuitive, inability to directly use browsers, etc., and achieve good portability

Inactive Publication Date: 2009-10-07
四川公用信息产业有限责任公司
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  • Summary
  • Abstract
  • Description
  • Claims
  • Application Information

AI Technical Summary

Problems solved by technology

The disadvantage of this existing method is that the program control is complicated, different terminals need to be controlled separately, the versatility is poor, it is not intuitive, the transplantation cost is high, and the direct use of the browser cannot be realized

Method used

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  • Flow defining method for interactive speech response of countryside special information terminal

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Embodiment Construction

[0017] The present invention will be further elaborated below in conjunction with the accompanying drawings.

[0018] As shown in the figure, when the rural special information terminal is idle, it displays the t_wait.html screen, and jumps to the t_welcome.html screen after off-hook, which is defined in the t_wait.htlm file as follows:

[0019]

[0020] Then define it in the XML file as follows:

[0021] When the customer dials the external number 88888888, the T_link.html file will be refreshed dynamically after the call is connected. Within 30 seconds, after the connection is successful, the t_onconnet.html file will be displayed, otherwise the t_onfail.html file will be displayed. During the connection process, Terminate the connection by inputting 123#, play the d:\test\t_welcom.wav file when connecting, record the connection process in the d:\test\t_welcom_record.wav file, and monitor the connection process in the No. 8 monitoring channel, then record it in the XML fil...

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PUM

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Abstract

The invention discloses a flow defining method for interactive speech response of a countryside special information terminal. In an XML file, flow properties are added and include two parts which are respectively key words and parameters, wherein the parameters can be null value. The invention overcomes the defects of complex program control, poor universality, no direct viewing, high transplanting cost and no realization of direct use of a browser of the prior art, provides the flow defining method for interactive speech response capable of directly defining the flow of interactive speech response, which can be directly used by the browser, has convenient utilization and good transportability, and can be widely used on the countryside special information terminal and other fields requiring the interactive speech response.

Description

technical field [0001] The present invention relates to the encoding technology of XML language, and specifically relates to the process definition of realizing the interactive voice response of rural special information terminal by using XML language. Background technique [0002] The basic function of interactive voice response, namely IVR (Interactive Voice Response), is to realize the voice interaction between man and machine through telephone and computer voice equipment. The interactive voice response system collects user input through phone key recognition and user voice recognition, and uses pre-recorded or on-site synthesized voice files to play voice to the user. Interactive voice response is widely used in call centers, telephone Internet and other fields. Users input and query data to the computer system through the interactive voice response system, and can also guide the user to the manual service of the telephone system, and also allow users who have quit the...

Claims

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Application Information

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IPC IPC(8): H04M3/493
Inventor 吕松
Owner 四川公用信息产业有限责任公司