Queuing method and device

A technology for queuing requests and queuing servers, which is applied in the field of queuing methods and devices, can solve the problems of coordinating and arranging the time when customers cannot receive services, and achieve the effect of shortening the waiting time and improving service efficiency

Inactive Publication Date: 2010-06-09
HUAWEI TECH CO LTD
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  • Summary
  • Abstract
  • Description
  • Claims
  • Application Information

AI Technical Summary

Problems solved by technology

However, the inventor found in the process of realizing the present invention that the method in the prior art cannot make overall arrangements for the time when the customer receives the service, and the customer often needs to wait for a long time to receive the service after arriving at the scene.

Method used

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  • Queuing method and device
  • Queuing method and device

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Embodiment Construction

[0021] In order to make the object, technical solution and advantages of the present invention clearer, the present invention will be further described in detail below in conjunction with the accompanying drawings and embodiments. It should be understood that the specific embodiments described here are only used to explain the present invention, not to limit the present invention.

[0022] The embodiment of the present invention provides a queuing method, as attached figure 1 As shown, the specific process is as follows:

[0023] 101. Receive the queuing request information sent by the client through the network, the queuing request information includes the customer's scheduled service time;

[0024] The network mentioned in the above process may be a mobile network belonging to a telecommunication operator, a fixed telephone network, etc., for example: a GSM mobile communication network, a CDMA mobile communication network, a PSTN public telephone network, etc., or the Inter...

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PUM

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Abstract

The invention discloses a queuing method and a queuing device, wherein the method comprises the following steps of: receiving queuing request information sent by a client through a network, wherein the queuing request information contains booked service time of users; and according to the booked service time of the users, acquiring the status of a queuing sequence; according to the status of the queuing sequence, judging whether the queuing request information can be accepted; and if so, adding the queuing request information to the queuing sequence, and adding a verification mark into the queuing request information. The method of the invention realizes the remote queuing of the user and the overall arrangement of the time when the user receives the service, so that the queuing time of the user on the spot is greatly shorted, and the serving efficiency is improved.

Description

technical field [0001] The present invention relates to the communication field, in particular to a queuing method and device. Background technique [0002] At present, in many service industries such as banks, hospitals, restaurants, mobile business halls, administrative services, etc., there is a contradiction between limited service supply and a large number of customer needs. Customers need to wait in line if they want to receive service during peak hours. When customers wait in line, in order to ensure the order of service, many places adopt automatic customer queuing system. Such a system generally arranges the customers in need of service in order, assigns the queuing number, and prints it to the customer on the spot. When the customer is called in the calling system, the first-come customer receives the service first, and the later waits in the queue for service. [0003] For the above-mentioned automatic queuing system, the customer can only get a number and join ...

Claims

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Application Information

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Patent Type & Authority Applications(China)
IPC IPC(8): H04L12/16G07C11/00G06Q10/00
Inventor 张锋
Owner HUAWEI TECH CO LTD
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