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Measuring method for internet service user to percept QoE

An Internet business and customer perception technology, applied in the field of data business evaluation in Internet business, can solve problems such as lack of formed measurement methods, and achieve the effect of optimizing network and improving service quality

Inactive Publication Date: 2010-07-21
INSPUR TIANYUAN COMM INFORMATION SYST CO LTD
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  • Summary
  • Abstract
  • Description
  • Claims
  • Application Information

AI Technical Summary

Problems solved by technology

[0002] In telecommunications networks, most operators analyze network quality from the perspective of network indicators, usually focusing on the quality of the network, and lack of established measurement methods in terms of customer experience and customer perception

Method used

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  • Measuring method for internet service user to percept QoE
  • Measuring method for internet service user to percept QoE
  • Measuring method for internet service user to percept QoE

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Embodiment

[0040] User perception (QoE) will have different perception effects in different areas and different times. For example, in areas with good network coverage, services will be smoother, and in non-busy hours, services will be smoother. Therefore, the measurement of QoE should be measured from time to time. Different scenarios defined by spatial and spatial dimensions are used for measurement.

[0041] In the present invention, the QoE measurement value is calculated by each item of QoEkpi. The calculation process involves three factors: current value, standard value and weight of each QoEkpi.

[0042] The weight of each QoEkpi is set in percentage, and the sum of the weights of each QoEkpi is 100%.

[0043] QoEkpi is divided into two situations: 1. When QoEkpi and network service quality index (QoS) overlap, the network service quality index (QoS) is used as the standard kpi, the current value comes from the network QoS value, and the standard value and weight come from user s...

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Abstract

The invention provides a measuring method for an internet service user to percept QoE, and relates to an assessment method of client perception in a communication network. The invention realizes quantization assessment of the client perception. The client perception is a subject factor, and is generally good, not good, bad or the other senses, and is difficult to quantize. By the quantization measuring method of the client perception, the invention can measure the perception of the client from network coverage, accessibility, retentivity, completeness and not-network factors and the like multi-dimensionally and completely. The invention defines a congruent relationship of a QoE module, the QoE and QoS and the grade standard and computing method of the QoE, provides an effective measurement method for assessing the client perception for an operator, and a referable basis for the operator to optimize the network and improve the service quality.

Description

technical field [0001] The invention relates to a method for measuring QoE perceived by customers in a telecommunication network, in particular to an evaluation method for data services in Internet services. Background technique [0002] In telecom networks, most operators analyze network quality from the perspective of network indicators, usually focusing on the quality of the network, and lack of formal measurement methods in terms of customer experience and customer perception. The examples of domestic and foreign operators also show that the telecom network with good network quality does not necessarily have good customer perception. There are many factors involved in customer perception, and it is necessary to establish a set of customer perception measurement methods to evaluate users' recognition of the services provided by operators, so as to continuously improve operators' services in the fierce market competition environment. quality. Contents of the invention ...

Claims

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Application Information

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Patent Type & Authority Applications(China)
IPC IPC(8): H04L12/26H04L12/56H04L1/00
Inventor 韩建友
Owner INSPUR TIANYUAN COMM INFORMATION SYST CO LTD
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