Household appliance device diagnosis system and method

Abstract

The invention relates to a household appliance device diagnosis system and method, wherein product information is output according to a set signal tone by a household appliance device and the signal tone is transmitted through a connected communication net so that a remote service center can easily confirm the state of the household appliance device; and when analyzing the signal tone of the household appliance device, the diagnostic server of the service center selects a plurality of headers candidates and utilizes weighted value to detect data more effectively, thus realizing fast diagnosis, preventing data analysis errors and the diagnosis errors caused by data analysis errors. In addition, the system of the invention can provide more accurate failure diagnosis service, thus improving the degree of satisfaction and reliability of users.

Description

technical field [0001] The present invention relates to a home appliance diagnosis system and a diagnosis method thereof, in particular to a method for checking the status of home appliances by analyzing the product information contained in the signal tones output from home appliances, thereby enabling easy after-sales service A home appliance device diagnosis system and a diagnosis method thereof. Background technique [0002] During the execution of various predetermined operations, the home appliance will store setting values ​​for operation execution, information generated during operation, fault information, and the like. In particular, when a failure occurs, a predetermined beep is output to allow the user of the home appliance to confirm the state of the home appliance. In addition to simply prompting the completion of the operation or the occurrence of a fault, the above-mentioned household electrical appliance will also output specific fault information through the...

AI Technical Summary

Problems solved by technology

[0004] At this time, the failure information of the home appliance is generally output simply, or with a code value that the user cannot recognize. It is difficult for the user to deal with the failure of the home appliance. Even if the service center is contacted, it will be difficult to accurately convey the home appliance. As a result, when the maintenance personnel visit the home, because the state of the home appliance cannot be accurately confirmed in advance, it will take a lot of time and cost to repair the home appliance

For example, when the parts required for the maintenance of home appliances are not prepared in advance, the maintenance personnel need to visit the home again cumbersomely, and will consume a corresponding amount of time

[0005] In order to solve the above problems, the home appliances and the server of the repair center can be connected through a predetermined communication device, but this requires the construction of a separate communication network

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