Customer service access method and system and access equipment

Abstract

The invention discloses a customer service access method, a customer service access system and access equipment. The method comprises the following steps of: receiving a first message sent by a family gateway, wherein the first message carries a customer virtual local area network identifier matched with the first message; acquiring a service virtual local area network identifier matched with the first message according to characteristic information of the first message; establishing a mapping relation of the customer virtual local area network identifier and the service virtual local area network identifier according to the customer virtual local area network identifier and the service virtual local area network identifier; and sending the first message to a network corresponding to the service virtual local area network identifier according to the customer virtual local area network identifier and the service virtual local area network identifier. According to the embodiment of the invention, the mapping relation of the customer virtual local area network identifier and the service virtual local area network identifier is not required to be pre-set on the access equipment, so that the access configuration is simplified when a customer service is opened up; errors are difficult to make; and the service smoothness is guaranteed.

Description

technical field [0001] The embodiments of the present invention relate to the technical field of communication, and in particular, to a user service access method, system, and access device. Background technique [0002] With the development of broadband services, there are more and more types of services that home broadband users access. For example, users can access set-top boxes, computers, and telephones through a home gateway, which correspond to Internet Protocol Television (IPTV for short) and high-speed Internet access respectively. (high speed internet; abbreviation: HSI), Internet telephony (Voice over Internet Protocol; abbreviation: VOIP) services. [0003] In existing application scenarios, certain configurations are required to enable services to reach the correct gateway or server. For example, different customer virtual local area networks (Customer Virtual Local Area Networks; CVLAN for short) are established for each service. The CVLAN identifies a service...

AI Technical Summary

Problems solved by technology

[0007] The present invention provides a user service access method, system and access equipment, which are used to solve the defects of complex and error-prone user service access configuration methods in the prior art, simplify user service access configuration, and reduce errors

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