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Remote control method, system and device

A technology of remote control and network management system, which is applied in the field of communication, can solve problems affecting the normal operation of the system, and achieve the effect of remote control and overcoming normal operation

Inactive Publication Date: 2013-06-05
中国移动通信集团广西有限公司
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  • Summary
  • Abstract
  • Description
  • Claims
  • Application Information

AI Technical Summary

Problems solved by technology

[0006] In view of this, the embodiment of the present invention provides a method, system and device for realizing remote control, which are used to solve the problem that the normal operation of the system is affected because the control personnel cannot perform system maintenance on site

Method used

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  • Remote control method, system and device

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Experimental program
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Embodiment 1

[0046] The first embodiment of the present invention provides a method for realizing remote control. The method can be applied to a variety of systems. By implementing the method in the system, the user can remotely control the remote control object in the network management system, thereby overcoming A problem that affects the normal operation of the system because the control personnel cannot perform system maintenance on site.

[0047] figure 2 It shows a schematic diagram of a process for realizing remote control according to the first embodiment of the present invention, such as figure 2 As shown, the process of realizing remote control mainly includes the following steps:

[0048] Step 201: The IVR server plays voice information to the user terminal through the voice communication connection established with the user terminal.

[0049] In this step 201, the voice information includes corresponding operation instructions when performing various operations on the remote control...

Embodiment approach 1

[0066] In the first preferred embodiment, an implementation manner for converting fault alarm information into voice information in a network management system is provided. Such as Figure 4 As shown, the process of converting fault alarm information into voice information mainly includes the following steps:

[0067] Step 401: The network management system obtains the fault alarm information of the remote control object represented by text information.

[0068] In step 401, the fault alarm information represented by text information acquired by the network management system may be the fault alarm information of the remote control object that has failed in the network management system actively collected by the network management system, or it may be the user at the site where the network management system is located. After learning that the remote control object has a fault and the fault warning information is not the responsibility of the user, the fault warning information repre...

Embodiment approach 2

[0076] In the second preferred embodiment, an implementation manner in which the IVR server converts the alarm information into voice information is provided. Such as Figure 5 As shown, the process of converting fault alarm information into voice information mainly includes the following steps:

[0077] Step 501: The IVR server receives the fault alarm information of the remote control object sent by the network management system, and the fault alarm information is text information.

[0078] In this step 501, the IVR server receives the fault alarm information of the remote control object sent by the network management system through the web service interface established with the network management system, corresponding to the interface protocol of the interface, and the fault alarm information may include the corresponding interface protocol. Information, for example, in addition to the fault information of the remote control object, the fault alarm information may also include i...

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Abstract

The invention discloses a remote control method, a remote control system and a remote control device. The remote control method mainly comprises the following steps that: an interactive voice response (IVR) server plays voice information to a user terminal through voice communication connection established with the user terminal, wherein the voice information comprises operation instructions corresponding to various types of operation executed on a remote control object in a network management system respectively; the IVR server receives an operation instruction which is selected by a user using the user terminal according to the operation instructions in the voice information from the user terminal; and the IVR server transmits the received operation instruction to the network management system for execution. According to the technical scheme, the problem that control staff cannot maintain the system on the spot to influence the normal work of the system in the prior art can be solved.

Description

Technical field [0001] The present invention relates to the field of communication technology, and in particular to a method, system and device for realizing remote control. Background technique [0002] With the increase in the complexity of the business support network system in the communications industry and the expansion of business requirements, the difficulty of system maintenance continues to increase. Currently, the operation support network management system (hereinafter referred to as the network management system) is mainly used to monitor the working status of the system in real time. The network management system learns the working status of each device by collecting the data information of the working status of each device in the system, so as to monitor the system and ensure the stability and safety of the system. For example, the business support system is equipped with a network management monitoring system to monitor the operating status of each server and term...

Claims

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Application Information

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IPC IPC(8): H04L12/24H04L29/08
Inventor 徐俊刘晓峰梁耿陈阳邵剑凌俊民覃义寒李广杰
Owner 中国移动通信集团广西有限公司
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