A method and system for auditioning and downloading CRBT

Abstract

The invention discloses a method and system for listening to a downloaded ring back tone. A user requests for accessing to a manual service through a voice platform; an interactive voice reply system obtains a user information inquiry result from a database server and sends a ring back tone manual service request; a telephone operator sets up connection with the user; the voice reply system releases a telephone channel to the user, recommends ring tones based on the need of the user and stores the recommended information in the database server; the user listens to the recommended back ring tones and releases the telephone channel to the manual service; the user turns to the manual service again if selecting to continue the manual recommendation, and the user sends a download request to the interactive voice reply system if selecting to download the listened ring back tone; and the interactive voice reply system feeds back the download result to the user, and stores the downloaded information into the database server. The method and system for listening to the downloaded ring back tone can keep the user demanded information and the service information on different fragments of the same telephone conservation continuous, realize true seamless and repeated joint of the manual service and the self service, and increase the manual service efficiency.

Description

technical field [0001] The invention relates to the technical field of data service and service support fusion, in particular to a method and system for listening to and downloading color ring tones. Background technique [0002] The CRBT service is one of the key data services in the communications industry and the main source of data service revenue, second only to data traffic and SMS services, and is an important revenue-generating data service. The CRBT hotline service channel is one of the main channels for CRBT use. Compared with other electronic channels, it has irreplaceable advantages such as low barriers to use, more considerate service, and high customer stickiness. [0003] At present, the CRBT service is mainly through manual service or self-service. [0004] Due to the massive content of ring tones on the CRBT platform, pure self-service has certain limitations in the flexibility of audition selection. Therefore, the CRBT business relies heavily on manual se...

AI Technical Summary

Problems solved by technology

[0009] The purpose of the present invention is to solve the technical problems of automatic service and manual service switching in the above-mentioned CRBT service, the user service information is discontinuous, the operator cannot obtain the user's previous trial listening and downloading conditions, the user's perception is not good, and the service satisfaction is not high. A method and system for listening to and downloading CRBT is proposed, which can enable users to immediately release the manual channel after selecting automatic service, realize continuous information and service continuity in different segments, manual and self-service are truly seamless, multiple connections and manual service efficiency promote

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