Voice auto-answer cloud server, voice auto-answer system and voice auto-answer method

A cloud server and automatic answering technology, applied in voice analysis, voice recognition, subscriber special services, etc., can solve problems such as inconvenient use, poor user experience, and users cannot obtain information, and achieve the effect of improving reliability

Inactive Publication Date: 2013-07-03
SHANGHAI PATEO ELECTRONIC EQUIPMENT MANUFACTURING CO LTD
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  • Summary
  • Abstract
  • Description
  • Claims
  • Application Information

AI Technical Summary

Problems solved by technology

However, in the automatic voice response technology in the prior art, the voice commands that the user needs to issue are often limited to fixed commands, which is inconvenient to use and the user experience is poor, and the user will not be able to obtain the desired information after the voice recognition fails.

Method used

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  • Voice auto-answer cloud server, voice auto-answer system and voice auto-answer method
  • Voice auto-answer cloud server, voice auto-answer system and voice auto-answer method

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Embodiment Construction

[0036] The present invention will be further described below in conjunction with specific embodiments and accompanying drawings, but the protection scope of the present invention should not be limited thereby.

[0037] figure 1 A structural block diagram of the automatic voice response system of this embodiment is shown, including: a terminal device 11 , and an automatic voice response cloud server 12 coupled with the terminal device 11 .

[0038] The terminal device 11 may be a vehicle-mounted device, a mobile phone, or other portable devices. The user can issue a voice request through the terminal device 11, such as "how is the weather tomorrow" and "how is the trend of A shares today", and the voice request is stored as a recording file and sent to the voice automatic response cloud server 12, or the voice request is sent to the terminal After temporary storage in the device 11, it is sent to the automatic voice response cloud server 12.

[0039] Voice automatic response ...

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PUM

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Abstract

The invention provides a voice auto-answer cloud server, a voice auto-answer system and a voice auto-answer method. The voice auto-answer cloud server comprises a communication unit, a first recognition unit, a second recognition unit, a research and response unit and a human transferring unit. The communication unit is used for receiving a voice request sent by a user. The first recognition unit conducts recognition and fuzzy matching on the voice request so as to search for a user need category which matches with the voice request. If the user need category is successfully searched, the second recognition unit prompts the user to send out fine query information which corresponds to the user need category, receives and recognizes the fine query information. The search and response unit searches corresponding response information according to the user need category and the fine query information and sends the response information to the user. The human transferring unit transfers the user need category to a human agent if the user need category is not successfully searched. The voice auto-answer cloud server, the voice auto-answer system and the voice auto-answer method can improve reliability of automatic speech response.

Description

technical field [0001] The invention relates to a voice automatic response cloud server, system and method. Background technique [0002] Voice recognition and automatic answering have been widely used in a variety of electronic devices, which can trigger certain operations or services of the device through voice, such as controlling the phone to automatically dial through voice, controlling the handheld terminal to automatically receive emails and read aloud through voice, etc. Wait. However, in the automatic voice response technology in the prior art, the voice commands that the user needs to issue are often limited to fixed commands, which is inconvenient to use and the user experience is poor, and the user will not be able to obtain the desired information after the voice recognition fails. Contents of the invention [0003] The technical problem to be solved by the present invention is to provide a voice automatic response cloud server, system and method, which can a...

Claims

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Application Information

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Patent Type & Authority Applications(China)
IPC IPC(8): H04M3/51G10L15/30
Inventor 韩昱王林虎刘洪涛
Owner SHANGHAI PATEO ELECTRONIC EQUIPMENT MANUFACTURING CO LTD
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