Intelligent response robot software

A robot software, intelligent response technology, applied in instruments, special data processing applications, electrical digital data processing, etc., can solve problems such as vague definition, inaccurate definition, low intelligence, etc., achieve high intelligence and save labor costs , The effect of knowledge base management is convenient

Inactive Publication Date: 2013-09-11
李辉
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  • Abstract
  • Description
  • Claims
  • Application Information

AI Technical Summary

Problems solved by technology

Since only one keyword can be defined, the definition of the problem is also vague, an

Method used

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Embodiment Construction

[0033] In this embodiment, the knowledge database is established on the network server.

[0034] as attached figure 1 , in the question-and-answer data table, QId is the number of the question record, Keyword is the question keyword column, which contains question keyword expressions, a keyword expression can contain multiple keywords, and the "and" relationship between keywords It is represented by the symbol "*", and the "or" relationship is represented by the symbol "|". Answer is the answer column. MyRank sets the record priority for the user himself. Owner is the user name of the knowledge record owner. Public defines whether the record is public, that is, whether it can be shared by other users. ORank refers to the official rating of the record. Vote refers to the total points voted by netizens for the record.

[0035] Spaces can also be used as an "and-or" symbol.

[0036] as attached figure 2 , in the user information data table, UserId is the user number, Use...

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Abstract

The invention relates to intelligent response software, which is used for automatically answering consultation and questions of net friends. The intelligent response software comprises a foreground user interface, a background knowledge database and the like, wherein a data table of the database comprises a series of records formed by question keywords and answers corresponding to the keywords; when the question asked by a questioner accords with the judgment condition of the question keywords in the specific records, the answer in the records is transmitted to the questioner; and the answer of the question asked by the questioner cannot be found in the knowledge database, the software can automatically inform workers to take part in question answering through a specific mode. The software can improve the office efficiency, can save labor, is highly intelligent, also can obtain worker participation when the question beyond the ability of the software occurs, and can provide consultation service for clients well.

Description

technical field [0001] The invention relates to an intelligent answering software for automatically answering inquiries and questions from netizens. Background technique [0002] With the popularization of network applications, many enterprises, merchants or individuals need to provide consulting services to customers on the Internet through application software (such as QQ, Taobao Wangwang, Windows Live Messenger, SKYPE, ICQ, etc.), web programs, etc. Simply put, Answer all kinds of questions from netizens. Many of the questions are often repetitive. If the work is done manually, it will not only be inefficient and waste manpower, but also the quality of answering questions depends on the professional ability of the staff. Therefore there is a need for an automatic answering software that can replace the manual work of answering questions. The basic idea of ​​this type of software is to create a table in the database, and the records contained in the table include the key...

Claims

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Application Information

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IPC IPC(8): G06F17/30
Inventor 李辉
Owner 李辉
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