Computer-assisted telephone interview system with file management function

Abstract

The invention discloses a computer-assisted telephone interview system with a file management function. The computer-assisted telephone interview system comprises a user terminal, the internet, an internet telephone interview platform, a communication exchange storage and an interviewee. The internet telephone interview platform comprises a member registration and login system, a voice plug-in, an interview management system, an interview execution system, a knowledge base system and a file management system. The user terminal allows users to be enrolled through the member registration and login system. The interview management system transmits interview control information to the interview execution system through the knowledge base system, or monitors the interview execution system through the knowledge base system, the voice plug-in and the communication exchange storage. The interview execution system transmits investigation and interview information to the interviewee through the voice plug-in and the communication exchange storage. The file management system is used for storing and managing information of the interviewee and information of system members. The computer-assisted telephone interview system is capable of recording the information of the interviewee and the information of an interviewer, interview results are more complete, and repeated interview is avoided.

Description

technical field [0001] The invention relates to a remote telephone access system, in particular to a computer-aided telephone access system with file management function. Background technique [0002] At present, market research has become an important means of marketing and a main way for companies to collect market information. Traditional market research methods mainly include door-to-door visits, street interception visits and telephone interviews. Among them, the telephone interview is that the interviewer calls the respondent, asks the respondent about some survey content by telephone, and then records the survey results on the paper questionnaire. The questionnaire of this survey method needs to be produced and printed; the telephone needs to be manually dialed; the data obtained from the survey needs to be entered manually, so this survey method is inefficient and costly, and manual intervention is likely to cause operational errors. [0003] With the popularizatio...

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Problems solved by technology

[0005] However, the CATI system of the existing Internet operation mode only focuses on the access method, access content and access information, while ignoring the relevant information of the interviewees and interviewers, especially the interviewees, which makes the interview results insufficient. Comprehensive and prone to repeat visits

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