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Data acquisition method and device

A data acquisition and data technology, applied in the field of data processing, can solve the problems of low error of customer comprehensive satisfaction value and reduce the accuracy of customer comprehensive satisfaction value, so as to achieve the effect of improving accuracy and reducing error

Active Publication Date: 2014-08-27
BEIJING CHINA POWER INFORMATION TECH +1
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Problems solved by technology

[0004] However, in the above-mentioned process of obtaining the comprehensive customer satisfaction value, after ignoring the influence relationship values ​​among the seven structural variables, the variable values ​​of these structural variables are calculated, so that the error of the final comprehensive customer satisfaction value is relatively low , reducing the accuracy of customer comprehensive satisfaction value

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Embodiment Construction

[0059] The technical solutions in the embodiments of the application will be clearly and completely described below in conjunction with the accompanying drawings in the embodiments of the application. Obviously, the described embodiments are only some of the embodiments of the application, not all of them. Based on the embodiments in this application, all other embodiments obtained by persons of ordinary skill in the art without making creative efforts belong to the scope of protection of this application.

[0060] refer to figure 1 , is a flow chart of Embodiment 1 of a data acquisition method provided by this application, wherein the method may include the following steps:

[0061] Step 101: Extracting target data, the target data includes a plurality of data items in which customers evaluate power supply services within a first time period.

[0062] Wherein, each of the data items has its data item identifier and data item content value, and the end time value of the first...

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Abstract

The invention discloses a data acquisition method and device. The method includes the steps that target data are extracted, wherein the target data includes a plurality of data items in a first time section, each data item has data item identifiers and data item content values, and the end time value of the first time section is smaller than the current time value; target index values and target index exponents corresponding to the data item identifiers of all the data items in an index system structure are determined; target variable values of a plurality of structure variables in a structure variable model are obtained according to the data item content values of the data items, target index values corresponding to the data item content values, and target index exponents corresponding to the data item content values; the value of the influence relation between every two structure variables in the structure variable model is obtained according to the corresponding target variable value; correction operation is conducted on the target variable values of the structure variables according to the influence relation values, and the corrected target variable values are obtained; evaluation index data corresponding to the target data are obtained according to the corrected target variable values.

Description

technical field [0001] The present application relates to the technical field of data processing, and in particular to a data acquisition method and device. Background technique [0002] The power supply service quality evaluation system refers to a device that obtains an evaluation index after data analysis and processing of the extracted workflow or customer rating data. A widely used evaluation system is a power supply service quality evaluation device that processes the customer rating data to obtain the evaluation index value as the customer's comprehensive satisfaction value. [0003] This kind of device for obtaining comprehensive customer satisfaction value usually obtains the variable values ​​corresponding to multiple preset structural variables after comparing and analyzing the extracted customer rating data with the set index system, and then analyzes these structural variables. Variable values ​​are calculated to obtain the final customer comprehensive satisfac...

Claims

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Application Information

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Patent Type & Authority Applications(China)
IPC IPC(8): G06Q30/02G06Q50/06
Inventor 杨新华罗宏明孙乐李国强
Owner BEIJING CHINA POWER INFORMATION TECH