Service evaluation information on-site monitoring and acquisition apparatus

Abstract

The present invention provides a service evaluation information on-site monitoring and acquisition apparatus, which comprises a control unit (39) and a data wireless transmission unit (30) connected with the control unit, and is characterized in that the apparatus further comprises an operation and maintenance system interface unit (61) and a data storage unit (15), the operation and maintenance system interface unit (61) and the data storage unit (15) are connected with the control unit (39), and the customizable interface structure is arranged, such that data with a variety of types can be acquired, the service evaluation information can be acquired, transmitted and stored through a variety of channels, and the facility base can be provided for construction of the unified, coordinated and intelligent service evaluation system.

Description

technical field [0001] The invention relates to the field of information systems, in particular to a field monitoring device for service evaluation information. Background technique [0002] With the in-depth development of information construction, the IT operation and maintenance service industry is undergoing profound changes, from service requirements to business models; Key infrastructure for construction and operation; on the other hand, information technology innovation continues to accelerate, new products, new services, and new formats emerge in large numbers, transformation, scale, and replacement are quickly implemented, and professional, large-scale, and independent service providers The market is becoming more and more mature; service evaluation, as an important part of service business development, not only runs through the whole process of service project establishment, implementation, summary and acceptance, but also may involve information system owners, equ...

AI Technical Summary

Problems solved by technology

[0002] With the in-depth development of information construction, the IT operation and maintenance service industry is undergoing profound changes, from service requirements to business models; Key infrastructure for construction and operation; on the other hand, information technology innovation continues to accelerate, new products, new services, and new formats emerge in large numbers, transformation, scale, and replacement are quickly implemented, and professional, large-scale, and independent service providers The market is becoming more and more mature; service evaluation, as an important part of service business development, not only runs through the whole process of service project establishment, implementation, summary and acceptance, but also may involve information system owners, equipment suppliers, integration service providers and other parties, not only service providers An important means to improve service quality, an important reference for improving service operation design, and an important way for in-depth interaction with related parties; none of the existing operation and maintenance service tools and systems has a dedicated and independent service evaluation system, not only service evaluation information Limited, for example, key indicators only exist in the business system, and service evaluation channels are scarce, and the utilization rate of existing service evaluation channels is not high, for example, the service evaluator cannot be reused with existing equipment such as business systems and mobile terminals

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