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Report information obtaining method, device, equipment and system

An acquisition method and an acquisition device technology, applied in the field of reported information acquisition methods, equipment and systems, and devices, can solve problems such as low efficiency and achieve the effect of improving efficiency

Active Publication Date: 2015-04-29
TENCENT TECH (SHENZHEN) CO LTD
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  • Summary
  • Abstract
  • Description
  • Claims
  • Application Information

AI Technical Summary

Problems solved by technology

[0005] In order to solve the problem of relatively low efficiency in maintaining the stability of key function items of application programs in the prior art, embodiments of the present invention provide a method, device, device and system for obtaining reported information

Method used

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  • Report information obtaining method, device, equipment and system
  • Report information obtaining method, device, equipment and system

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Embodiment Construction

[0036] In order to make the object, technical solution and advantages of the present invention clearer, the implementation manner of the present invention will be further described in detail below in conjunction with the accompanying drawings.

[0037] See figure 1 As shown, it shows a schematic diagram of the implementation environment involved in the method for obtaining reported information provided by some embodiments of the present invention. The implementation environment may include: a product 120 of an Internet company, a server 140 , a terminal 160 and a repair terminal 180 .

[0038] The product 120 of an Internet company is generally an application program released by the Internet company that can be installed and used by the terminal 160, such as an application program for calling, a chat application program, an anti-virus program, a browser, and an input method. The product 120 includes There are several basic key function items, and each key function item contai...

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PUM

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Abstract

The invention discloses report information obtaining method, device, equipment and system, and belongs to the technical field of a computer. The method comprises the following steps that in the application program executing process, whether key function points pre-specified in a key function item in an application program are abnormal or not is detected; if the abnormality occurs, the abnormal information for indicating that abnormality occurs in the key function points in the key function item is obtained; the report information is sent to a server, wherein the report information includes the abnormal information. When the condition that a certain key function item in the application program generates abnormality is detected, the reporting information including the abnormal information is sent to the server; the problem of low maintenance efficiency on the stability of the key function item of the application program in the prior art is solved; and the effect of greatly improving the maintenance efficiency on the stability of the key function item of the application program is achieved.

Description

technical field [0001] The present invention relates to the field of computer technology, in particular to a method, device, equipment and system for obtaining reported information. Background technique [0002] Usually, an application program can contain several basic functional items, some of which will affect the normal operation of the application program, these functional items are called key functional items, and each key functional item is composed of many functional points , some function points that cause exceptions to key function items are called key function points. Therefore, in order to maintain the stability of the application program, users are encouraged to report information indicating abnormal operation of key function points. [0003] At present, there is a method for obtaining reported information: run an application program on the client, and when one or more key function points in the application program are abnormal during operation, the user can pas...

Claims

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Application Information

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Patent Type & Authority Applications(China)
IPC IPC(8): G06F11/00
Inventor 张扬超李斌
Owner TENCENT TECH (SHENZHEN) CO LTD